Lily Christoffersen

• Directed daily operations, ensuring exceptional customer service and product quality.
• Trained and mentored staff, fostering a collaborative team environment.
• Developed and executed marketing strategies to increase foot traffic and enhance brand visibility.
• Implemented inventory management systems to minimize waste and optimize supply chain efficiency.
• Established health and safety protocols, ensuring compliance with local regulations and standards.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

• Managed multiple tables, delivered orders promptly, and maintained high levels of guest satisfaction.
• Engaged with customers, built connections, memorized orders and ingredients, processed food orders, crafted coffees and alcoholic drinks, verified I.D.s.
• Resolved customer complaints promptly, fostering positive relationships and repeat business.
• Trained new staff on menu offerings and service protocols to maintain high standards.

• Worked with residents to ensure building safety and foster a supportive community while respecting confidentiality and FERPA regulations.
• Adapted effectively to changing situations and challenges.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Self-motivated, with a strong sense of personal responsibility.

• Handled customer interactions, managed opening and closing tasks, counted cash, and ensured compliance with food safety standards.
• Handled customer interactions, managed opening and closing tasks, counted cash, and maintained food safety standards.
• Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
• Prepared ice cream orders efficiently while following food safety guidelines.
• Maintained clean and organized workspace to foster a positive atmosphere for customers and colleagues.

• Collaborated with residents to address inquiries, maintained confidentiality per FERPA, managed overnight shifts, answered phone inquiries, checked out equipment, and documented mail transactions accurately.
• Provided timely solutions to guest issues
• Managed phone calls with professionalism
• Managed emergency situations with composure

Being a full time student with good grades

• Resident Hall Association Member

Awards and Honors (Honor Roll, All A’s, Student of the Month, etc.)