Lily Cochran
Customer Service
Indianapolis,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
4
4
years of professional experience
1
1
Language
Work History
Sales Associate
Spencer's Gifts
08.2022 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed returns, exchanges and refunds in accordance with store policy.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Temporary Sales Supervisor
Spencer's Gifts
06.2023 - 11.2023
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Effectively coached team members to reach weekly and monthly sales goals.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
Food Service Worker
Taco Bell
05.2021 - 08.2021
- Replenished ingredients to maintain stock levels for food preparation demands.
- Practiced safe food-handling practices and observed all sanitation protocols.
- Documented daily work performed and logged ingredients used to support inventory control.
- Helped streamline workflows by organizing kitchen workstations and tools.
- Maintained freshness and reduced waste by storing perishable items in temperature-controlled spaces.
- Instructed new team members in quality food preparation to fulfill the planned menu.
- Set dishwashing machine to correct temperature to neutralize pathogens and remove cooking oils.
- Supported team goals by following instructions during shifts.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Food Service Cashier
SUBWAY®Restaurants
06.2020 - 01.2021
- Aided in pre-opening dining room preparation, maintenance during operations, and post-closing facilities management.
- Maintained stock levels for beverage dispensing equipment, refilled depleted supplies, and alerted supervisor to malfunctions.
- Adhered to all internal cash handling procedures during register operation and post-shift totaling procedures.
- Accepted cash, credit, and debit payments via payment systems and register hardware.
- Escalated customer complaints to the appropriate supervisor, confirming satisfactory resolution of all consumer issues.
- Chatted to customers at checkout for friendly and personalized service.
- Greeted customers and helped to create a welcoming atmosphere.
- Resolved customer complaints, reviewed comments, and implement improvements.
- Received cash and card payments in line with the store's cash handling policy.
- Maintained high customer satisfaction levels by going the extra mile to personalize service.
- Provided customers with exact change, keeping till in balance.
- Cross-trained to provide flexible cover working in different positions.
- Collaborated with team members across different departments.
Education
High School Diploma -
Connections Academy
Indianapolis, IN 05.2001 -
Skills
Inventory Control
Timeline
Temporary Sales Supervisor
Spencer's Gifts
06.2023 - 11.2023
Sales Associate
Spencer's Gifts
08.2022 - Current
Food Service Worker
Taco Bell
05.2021 - 08.2021
Food Service Cashier
SUBWAY®Restaurants
06.2020 - 01.2021
High School Diploma -
Connections Academy
05.2001 -