Lily Cochran
Customer Service
Indianapolis,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
4
4
years of professional experience
1
1
Language
Work History
Sales Associate
Spencer's Gifts
Plainfield, IN
08.2022 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed returns, exchanges and refunds in accordance with store policy.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Temporary Sales Supervisor
Spencer's Gifts
Plainfield, IN
06.2023 - 11.2023
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Effectively coached team members to reach weekly and monthly sales goals.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
Food Service Worker
Taco Bell
Indianapolis, IN
05.2021 - 08.2021
- Replenished ingredients to maintain stock levels for food preparation demands.
- Practiced safe food-handling practices and observed all sanitation protocols.
- Documented daily work performed and logged ingredients used to support inventory control.
- Helped streamline workflows by organizing kitchen workstations and tools.
- Maintained freshness and reduced waste by storing perishable items in temperature-controlled spaces.
- Instructed new team members in quality food preparation to fulfill the planned menu.
- Set dishwashing machine to correct temperature to neutralize pathogens and remove cooking oils.
- Supported team goals by following instructions during shifts.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Food Service Cashier
SUBWAY®Restaurants
Indianapolis, IN
06.2020 - 01.2021
- Aided in pre-opening dining room preparation, maintenance during operations, and post-closing facilities management.
- Maintained stock levels for beverage dispensing equipment, refilled depleted supplies, and alerted supervisor to malfunctions.
- Adhered to all internal cash handling procedures during register operation and post-shift totaling procedures.
- Accepted cash, credit, and debit payments via payment systems and register hardware.
- Escalated customer complaints to the appropriate supervisor, confirming satisfactory resolution of all consumer issues.
- Chatted to customers at checkout for friendly and personalized service.
- Greeted customers and helped to create a welcoming atmosphere.
- Resolved customer complaints, reviewed comments, and implement improvements.
- Received cash and card payments in line with the store's cash handling policy.
- Maintained high customer satisfaction levels by going the extra mile to personalize service.
- Provided customers with exact change, keeping till in balance.
- Cross-trained to provide flexible cover working in different positions.
- Collaborated with team members across different departments.
Education
High School Diploma -
Connections Academy
Indianapolis, IN 05.2001 -
Skills
Inventory Control
Sales Development
Customer Needs Assessment
Payment Processing
Problem-Solving
Time Management
Outgoing Personality
Reliable and Punctual
Exceptional Customer Service
Flexible Schedule
Listening Skills
Money Handling
Conflict Resolution
Sales Strategies
Teamwork and Collaboration
Store Opening and Closing
Timeline
Temporary Sales Supervisor
Spencer's Gifts
06.2023 - 11.2023
Sales Associate
Spencer's Gifts
08.2022 - Current
Food Service Worker
Taco Bell
05.2021 - 08.2021
Food Service Cashier
SUBWAY®Restaurants
06.2020 - 01.2021
High School Diploma -
Connections Academy
05.2001 -