Lily Coleman
Lilburn,GA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at organizing, coordinating appointments, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
Work History
Assistant to Owner & Salon Manager
Salon Nine Seven
08.2021 - Current
- Record expenses and maintain accounting records.
- Confirm appointments, communicate with clients and update client records.
- Displays absolute discretion at handling confidential information.
- Create and update physical records and digital files to maintain current, accurate and compliant documentation.
- Communicates with Lilburn City officials regarding development and events.
- Arranges travel.
- Respond to emails and other correspondence to facilitate communication and enhance business processes.
- Produce accurate office files, update spreadsheets and craft presentations to boost team productivity.
- Plan and set up events that support local non-profits.
- Answer central telephone system and assisted clients accordingly.
- Manage inventory, place orders and handle payment for salon supplies.
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
Manager
BurgerFi
07.2019 - 08.2021
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Trained and coached cashier and kitchen team members on checkout procedures and strategies to maximize customer satisfaction.
- Built positive relationships with customers to increase repeat business.
Education
Associate of Science - General Studies
Georgia State University
Clarkston, GA05.2023
High School Diploma -
Peachtree Ridge High School
Suwanee, GASkills
- Friendly demeanor
- Excellent telephone etiquette
- Master calendar preparation
- Event planning
- Anticipating needs
- Time management
- Appointment booking
- Advanced Excel spreadsheet functions
- Exemplary written and verbal communication
- Energetic
- Customer focused
Timeline
Assistant to Owner & Salon Manager
Salon Nine Seven
08.2021 - Current
Manager
BurgerFi
07.2019 - 08.2021
Associate of Science - General Studies
Georgia State University
High School Diploma -
Peachtree Ridge High School