Lily Cressy
Richfield,MN
Overview
7
7
years of professional experience
1
1
Certification
Work History
Adult Mental Health Case Manager
Jewish Family and Children Services of Minneapolis
Minneapolis, MN
09.2023 - Current
- Conducted intakes and assessments of clients to determine their needs.
- Provided crisis intervention services for individuals in need of immediate assistance.
- Developed individualized treatment plans for clients based on clinical assessment, diagnosis, and goals.
- Monitored client progress through regular contact with families, caregivers, and other professionals involved in their care.
- Facilitated referrals to appropriate community resources such as housing, education, employment services.
- Collaborated with multidisciplinary teams to ensure best outcomes for clients.
- Continuously assessed client's mental health status and determined necessary interventions or changes in care plan.
- Maintained accurate records of client interactions including progress notes and discharge summaries.
- Participated in team meetings to discuss cases and coordinate care plans among providers.
- Attended court hearings as needed to provide testimony regarding client's condition or treatment plan.
- Coordinated communication between multiple systems involved in the case management process.
- Actively participated in professional development activities such as continuing education classes or trainings offered by outside agencies and organizations
- Applied and maintained state and federal confidentiality standards relating to clients' treatment.
Social Work/Residential Officer Intern
Iowa Department of Corrections
West Union, IA
01.2023 - 05.2023
- As part of a multi-disciplinary team, observes client behavior/interaction with staff and other clients, communicates and documents observations to ensure effective security and consistent application of client change principles
- Interacts with clients utilizing evidence based techniques to assist in the development of problem solving skills, and facilitating behavior change, providing positive reinforcement when appropriate, and instituting corrective measures
- Utilizes a balanced approach of accountability and treatment when instructing clients in rules, policy, procedure, expectations, and assists clients in the development of attitudes and skills necessary for successful adaptation to success within a facility and a pro-social lifestyle outside of the facility
- Monitors progress of clients by focusing on behavior and incentivizing positive behavior
- Addresses/Responds swiftly and urgently to critical situations and helps facilitate resolution to issues that arise, such as violating behaviors and/or community safety concerns, mental health crises, drug and alcohol relapses, or other critical issues while utilizing evidence-based approach
- Participates in the disciplinary process which includes writing, investigating and hearing reports
- Always ensuring due process rights are followed and afforded as part of the multi-disciplinary team follows best practices for sanctioning clients.
Probation/Parole Officer Intern
Iowa Department of Corrections
Decorah, IA
01.2023 - 05.2023
- Assist with probation/parole officer's case management of 60 male and female clients
- Conduct drug testing through multi panel urinalysis
- Facilitated field supervision including but not limited to home visits
- Interviewing clients and reporting findings into ICON (Iowa Corrections Offender Network)
- Conducting and writing pre-sentencing investigations
- Applying knowledge of state, local, federal law
- Evaluate client progress and discuss barriers, aid in overcoming housing, healthcare, and employment barriers
- Met with probationers on an established scheduled basis.
Social Services Intern
Sholom Home West
Saint Louis Park, MN
06.2021 - 07.2021
- Advocate for residents to resolve crises by utilizing deescalation tactics, trauma informed care, and active listening
- Collaborate with other professionals to evaluate residents' mental, medical, and physical condition and to assess client needs, including but not limited to; assisting with BIMS and PHQ-9 assessments
- Assist with creating, implementing, and modifying care plans to comply with changes in residents' status
- Oversee Medicaid- and Medicare-related paperwork and record keeping in memory care unit
- Investigate vulnerable adult cases and take authorized protective action when necessary
- Collaborated with family members to provide comprehensive support services to clients.
- Maintain progress notes, care plans, and paperwork via MatrixCare.
- Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
Resident Assistant
Luther College
Decorah, IA
09.2021 - 05.2023
- Foster a sense of community among residents by planning and implementing team-building activities
- Enhance on-campus experience for residents by acting as a catalyst between residents and campus programming
- Assist residents in personal and academic matters by connecting residents to resources
- Ensure a living environment that is safe and conducive to a healthy and happy lifestyle by maintaining collegiate policy and standards.
Assistant Preschool Teacher
St. Ambrose of Woodbury Early Childhood Education
Woodbury, MN
10.2017 - 08.2023
- Developed student's cognitive abilities, motor skills, and language abilities by providing supportive learning opportunities through activities such as art projects and music curriculums
- Constantly evaluated student learning progress to implement changes to instructional strategies, curriculum, and activities
- Maintain a safe and engaging play environment
- Instruct children in health and personal habits, such as eating, resting, and toilet habits.
Hospitality Specialist
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly
- Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation
- Thorough knowledge of menu offerings, including gourmet food and beer pairings
- Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders
- Success multitasking while remaining professional and courteous in fast-paced environments.
Education
Bachelor of Arts in Social Work -
Luther College
05-2023
Skills
- Excellent Communication
- Crisis Intervention and Assessment
- Relationship Building
- Mental Health Assessment
- Clinical Documentation
- Teamwork and Collaboration
- Records Management
- Certified in CPR/AED
- Team Collaboration
- Problem-Solving
- Client goal planning
- Electronic Medical Record Software
- Client Advocacy
- Intervention Planning
- Trauma-informed care
- Patient-centered care
- Case Documentation
- Resource Navigation
- Client Confidentiality
- Community Referrals
- Psycho-social assessments
Certification
LSW Licensure In Progress
Projects
Title IX Policy Analysis, Luther College Social Work Department, September 2022 - December 2022, Conducted, reviewed, and analyzed current Title IX policy language and practices. Synthesized information and in turn constructed a viable plan of action for change.
Timeline
Adult Mental Health Case Manager
Jewish Family and Children Services of Minneapolis
09.2023 - Current
Social Work/Residential Officer Intern
Iowa Department of Corrections
01.2023 - 05.2023
Probation/Parole Officer Intern
Iowa Department of Corrections
01.2023 - 05.2023
Resident Assistant
Luther College
09.2021 - 05.2023
Social Services Intern
Sholom Home West
06.2021 - 07.2021
Assistant Preschool Teacher
St. Ambrose of Woodbury Early Childhood Education
10.2017 - 08.2023
Hospitality Specialist
Bachelor of Arts in Social Work -
Luther College
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