Lily C. Rundle
Inventory Specialist/Customer Service
West Chicago,IL
Summary
Driven Supply Chain Specialist with 25 years of experience in overseeing compliance, inventory management, customer care measures and logistics control. Team-oriented collaborator and innovator with talent in boosting revenues by creating production and quality checks and protocols. Loyal and dependable team leader with strong background in supply chain coordination.
Overview
26
26
years of professional experience
Work History
Replenishment Analyst
Ahold Delhaize USA
07.2014 - Current
- Company Overview: E-Commerce Grocery Delivery Service
- Responsible for maintaining service level goal of 99.06% for Edible/Non Edible Grocery Category. Current goal average has been 99.26% since May 2018 for approximately 45,000 line items across 26 facilities (which equals 22% of all items ordered) Cross-trained across all Food/Non food departments
- Monitor inventory and manage daily, weekly, and monthly purchase orders as needed to support demand
- Collaborate with Category Managers to drive joint business results and establish individual item sales forecasts
- Work with merchandising, S&OP, and analytics groups to review and monitor forecast accuracy and item exceptions
- Evaluate order quantities at the item and vendor level. Weigh integral costs against service level needs
- Address issues resulting in non movement of inventory, process vendor returns on overstocks and discontinued items
- Collaborate with local vendors to address product availability, freshness, and product transition issues, as well as recalls and market withdrawals
- Determine root cause of supply continuity or on-time performance issues
- Serve as the primary point of contact to address and resolve replenishment supply chain issues impacting distribution
- Research and resolve product availability issues, late deliveries, purchase order discrepancies, freshness issues, and all KPI issues
- Communicate with demand forecast analyst on a regular basis to obtain information relating to specific demand anomalies
Inventory Control/Procurement Supervisor
Ahold Delhaize USA
09.2009 - 07.2014
- Company Overview: E-Commerce Grocery Delivery Service
- Supervise Inventory Control Department employees and rebuyers in the Procurement Department
- Manage daily and weekly work schedules, paid time off; performance reviews; interview prospective candidates; disciplinary action including Performance Improvement plans up to and including termination
- Initiated cross training program involving 15 employees across both departments
- Manage the cycle count program and research inventory discrepancies
- Ensure that stock is properly stored and rotated according to published dating policies
- Assist Customer Support Manager and Transportation Department in reviewing and investigating Customer Service records (BPI-Broken Promises Index) to maintain 98% Customer Satisfaction level
- Ensure timely compliance and communication of all departments processes and procedures
- Manage inventory of over 11,000 items to maintain OOS level of 1% or less
Customer Service Department Manager
Certified Grocers Midwest, Inc
Hodgkins, IL
03.2006 - 06.2009
- Company Overview: Retailers' cooperative serving independent supermarkets in Illinois, Indiana, and Wisconsin
- Managed 9 full time Customer Service Representatives’ daily responsibilities through the entire Order Processing cycle including manual and remote order transmissions, delivery inquiries, return authorizations and issuing of credits
- Reduced order entry staff from 15 people by effectively restructuring daily responsibilities, cross-training in all job functions to create a Central Customer Service Department for the company within first 90 days of service
- Monitored number of inbound orders by type and CSR, to ensure equal workloads
- Created and implemented volunteer weekend rotation schedule to provide adequate business hour coverage
Inventory Control Coordinator/Fixed Assets Department
Audio Visual Services Corporation
Schaumburg, IL
12.2005 - 03.2006
- Company Overview: Worldwide Distributor of Audio Visual Equipment
- Monitored and ensured accurate and timely data entry and transaction completion in Helios Inventory Control System
- Investigated and reconciled inventory discrepancies; entered transactions to update inventory; verified product deliveries, assured that all products are properly bar coded
- Regularly communicated and coordinated with warehouse and logistics mangers to exchange information and maintain constant awareness of current activities and items
Program Manager (Golden Bay, LLC- foodservice and retail grocery division-a wholly owned subsidiary of Federated Group)
Federated Group, Inc.
Arlington Heights, IL
07.2000 - 03.2005
- Company Overview: Privately owned Private Label Retail and Foodservice Brokerage Company
- Job responsibilities included managing and supervising daily operations of Customer Service and Order Processing; inbound and outbound order expediting within foodservice and retail grocery warehouse consolidation programs
- Reviewed daily customer orders and initiated timely and complete shipments through a third party warehousing facility
- Coordinated customer outbound shipments with third party logistics company, which included shipments from warehouse and direct shipments from vendors
- Monitored weekly service levels which included daily order fulfillment rates; item fill rates; inbound vendor performance, on time delivery requirements, and other measurable service levels by assisting in the development of a KPI report (Key Performance Indicator)
- Renewal of annual vendor booking requirements for retail frozen fruits, vegetables, and seafood, including Center of the Plate items
- Analyzed yearly sales volumes over a one year time frame to determine booking requirements for new bid period based on Sodexho Marriott Foodservice requirements
- Solicited bid requests to vendor network; reviewed submitted pricing and vendor selection; negotiated pricing when necessary
- Distributed annual booking contracts; completed quarterly vendor contract summaries
- Maintained and updated brokerage and reimbursement rates for vendors and customers
- Customer Pricelist Maintenance/Distribution
- Managed, reviewed and updated monthly prices for over 200 frozen items for warehouse and Direct ship orders; reconciled pricing discrepancies and invoice deductions
- Established new item price points; new customer delivered prices for various weight bracket requirements; initiated monthly deals
- Consolidated multiple spreadsheets into one manageable workbook in Excel which could be uploaded in main frame database system, and created separate email-able monthly customer pricelists, eliminating the need for faxing
- Analyzed and distributed Sales review for both vendors and customers for monthly promotional and quarterly royalty bill backs
- Purchasing/Inventory Control
- Created volume forecasting and inventory replenishment tools in Excel to manage weekly inventory levels of 8-12 weeks on-hand supply for two warehouses, which was previously being done on pencil and paper
- Performed all facets of inventory control and purchasing including building full truckloads of frozen food products and HBC/GM items; weekly order placement; inbound order receipt entry; monthly inventory reconciliation; monitored inventory valuations; updated monthly volume and sales forecasts
- Reviewed and authorized customer returns, initiated product recalls when necessary
- System Maintenance
- Set up of new customers, vendors and items, updated customer and vendor pricing and promotions, as well as maintaining regular system integrity on 2 separate databases
- Created new database for HBC/GM company initiative which included set up of 400 new items, 25 new vendors and Accounting and default requirements
- Assisted IT support resource in developing various sales analysis, inventory financial positions, customer and vendor movement reports for both databases
- Special Projects
- Dry Grocery Consolidation Initiative
- Gathered various customer sales and vendor reports, analyzed data for 45 categories, across 5 labels and 1474 items to determine project feasibility; created presentation for Federated Board of Directors with annualized sales results
- Attended 4 Private Label Trade Shows yearly to solicit new vendors , met with current vendors to provide business reviews
- Prepared annual customer and vendor sales business reviews for presentation
Education
High School -
Schaumburg High School
Schaumburg, IL01.1979
Skills
- Proficient in data management software
- Goal-oriented mindset
- Teamwork mindset
- Excel proficiency
- Demand forecasting
- Order management
- Resource capacity planning
- Purchase order processing
- Service excellence
- Customer service expertise
- Inventory management
- Logistics coordination
- Shipment tracking
- Planogram development
- Promotions
- Attention to detail
- Reliability
- Excellent communication
- Adaptability and flexibility
- Task prioritization
- Self motivation
- Analytical thinking
- Inventory control
- Written communication
- Order processing
- Procurement
- Documentation skills
- Reporting skills
- Problem-solving
- Teamwork
- Multitasking Abilities
Supply chain coordination
Microsoft Access
Team leadership
Decision-making
Safety practices
Multitasking
Timeline
Replenishment Analyst
Ahold Delhaize USA
07.2014 - Current
Inventory Control/Procurement Supervisor
Ahold Delhaize USA
09.2009 - 07.2014
Customer Service Department Manager
Certified Grocers Midwest, Inc
03.2006 - 06.2009
Inventory Control Coordinator/Fixed Assets Department
Audio Visual Services Corporation
12.2005 - 03.2006
Program Manager (Golden Bay, LLC- foodservice and retail grocery division-a wholly owned subsidiary of Federated Group)
Federated Group, Inc.
07.2000 - 03.2005
High School -
Schaumburg High School
Training
- Attended several Customer Service Excellence seminars by D&B, University of Wis
- Attended several in-house training seminars for product support, performance appraisals for subordinates and general management seminars and training classes for improving skills and communication