Lily Deike
Peyton,USA
Summary
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
The Old Spaghetti Factory International Inc.
Colorado Springs, CO
05.2025 - 04.2026
- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed order processing efficiently, coordinating with kitchen staff to ensure timely delivery of meals.
- Trained new servers on menu items and operational procedures, enhancing team performance and service quality.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards consistently.
- Resolved customer complaints swiftly, demonstrating problem-solving skills and commitment to guest satisfaction.
Server
Stone Werks Big Rock Grill
San Antonio, TX
04.2023 - 04.2025
- Followed safety, sanitization and food handling guidelines.
- Listened to guest needs and responded promptly for personalized service.
- Assigned and arranged tables for large groups.
- Communicated professionally with customers, colleagues, and supervisors.
- Maintained knowledge of current menu offerings, ingredients, preparation methods, and dietary restrictions.
- Took accurate food and drink orders from patrons utilizing POS system.
- Provided exceptional customer service by addressing and resolving guest concerns or complaints.
Service assistant(takeout)
P.F. Chang's
08.2022 - 05.2023
- Operated and balanced cash drawer
- Maintained high standards of customer service
- Taking and entering orders
Education
Associate of Science - Psychology
Northwest Vista college
San AntonioHigh School - undefined
Champion High School
Boerne12.2022
Skills
- Well communication
- Organization
- Customer service
- Conflict resolution
- Team member support
- Effective customer upselling
- Point of sale (POS) system operations
- Strong work ethic
- Exceptional customer service
- Cleanliness standards
Certification
- Food Handlers Certification
- Food Manager Certification
- TABC certification
- CPR certified
- AED certified
Timeline
Server
The Old Spaghetti Factory International Inc.
05.2025 - 04.2026
Server
Stone Werks Big Rock Grill
04.2023 - 04.2025
Service assistant(takeout)
P.F. Chang's
08.2022 - 05.2023
High School - undefined
Champion High School
Associate of Science - Psychology
Northwest Vista college