Lily Demchenko
Lebanon,PA
Summary
Results-driven sales professional with a proven track record of closing deals, building long-term customer relationships, and consistently driving revenue. Experienced in high-volume, fast-paced environments requiring strong communication, negotiation skills, and the ability to understand client needs and present tailored solutions. Known for maintaining strong rapport with customers, overcoming objections, and holding gross profit through disciplined sales strategy. Seeking to leverage a background in sales and healthcare exposure into a medical device sales role with Stryker.
Overview
5
5
years of professional experience
Work History
Product Specialist
Keller Bros Ford
Lebanon
10.2025 - Current
- Consistently build and maintain strong relationships with customers through proactive outreach, follow-ups, and trust-based communication
- Close vehicle sales by identifying customer needs and presenting tailored solutions in a competitive, fast-paced environment
- Negotiate pricing while protecting gross profit and maintaining dealership standards
- Manage full sales cycle from lead generation to final delivery, ensuring a smooth customer experience
- Maintain CRM accuracy and strong pipeline management to maximize conversions
- Handle objections effectively and convert hesitant customers into buyers through consultative selling
Patient Service Representative
UPMC
Harrisburg, PA
06.2025 - 09.2025
- Provided front-line patient support in a fast-paced clinical environment, ensuring accuracy, confidentiality, and efficiency
- Coordinated between patients, nurses, and physicians to ensure smooth scheduling and communication flow
- Managed high-volume calls and administrative tasks while maintaining professionalism under pressure
- Strengthened communication and organizational skills in a healthcare setting.
Patient Care Secretary
Penn State Hershey Medical Center
Hershey, PA
11.2022 - 01.2025
- Supported clinical teams by managing scheduling, records, and patient flow in a high-volume hospital setting
- Assisted with coordination of procedures, admissions, and discharges
- Maintained accurate documentation and ensured compliance with healthcare standards.
Music Teacher
Self-employed
Lebanon, PA
04.2021 - 11.2022
- Taught violin and piano to Russian and Ukrainian students, building trust and adapting teaching methods to individual learning styles.
- Developed persuasive communication skills to motivate and encourage students to achieve their goals.
Education
High School Diploma - undefined
Penn Foster High School
Scranton, PASkills
- Consultative Selling
- Relationship Building
- Negotiation & Closing
- Revenue & Gross Profit Retention
- Customer Experience
- Communication & Emotional Intelligence
- Healthcare Environment Familiarity
- CRM & Pipeline Management
Timeline
Product Specialist
Keller Bros Ford
10.2025 - Current
Patient Service Representative
UPMC
06.2025 - 09.2025
Patient Care Secretary
Penn State Hershey Medical Center
11.2022 - 01.2025
Music Teacher
Self-employed
04.2021 - 11.2022
High School Diploma - undefined
Penn Foster High School