Hi, I’m
Lily Dickinson
Port Huron,MI
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
5
years of professional experience
1
Certification
Work History
Total Life Changes
Compliance Lead /Legal Administrative Assistant
07.2020 - Current
Job overview
- Maintained files and filing, keeping sensitive information confidential.
- Maintained calendars and schedules to set appointments for management team.
- Processed client invoices and maintained records of payments.
- Conducted research and connected with partner agencies to gather essential information for service of legal documents.
- Scanned documents and uploaded them to firm's case management system.
- Reviewed legal publications and perform database searches to identify laws and court decisions relevant to pending cases.
- Prepared and maintained compliance reports for management review.
- Provided guidance and support to staff on compliance related matters.
- Managed employee performance using meaningful, timely feedback and appraisals.
- Assisted in development and implementation of training programs for employees to improve awareness of compliance requirements.
Total Life Changes
Customer Service Team Lead
08.2018 - 07.2020
Job overview
- Monitored calls by listening in randomly to provide real-time coaching and reinforce positive behaviors.
- Followed procedures and scripts using fundamental knowledge to navigate information or CRM systems.
- Handled escalated calls professionally by listening carefully to needs of each individual customer before offering appropriate solutions.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Designed and conducted workshops to drive employee development and engagement.
- Assisted customers by providing information and resolving complaints.
Education
St Clair County Community CollegePort Huron, MI
No Degree from Liberal Arts And General Studies
Skills
- Google Workspace
- Cultural Awareness
- Good Telephone Etiquette
- Written Communication
- Organization and Time Management
- PPE Compliance
- Multitasking Abilities
- Clerical Support
- Excellent Communication
Certification
- Compliance, Direct Selling Compliance Professional Certification Program - 2022
Timeline
Compliance Lead /Legal Administrative Assistant
Total Life Changes
07.2020 - Current
Customer Service Team Lead
Total Life Changes
08.2018 - 07.2020
St Clair County Community College
No Degree from Liberal Arts And General Studies