Lily Dolinski
Albuquerque,NM
Summary
Professional operations leader with focus on optimizing processes and driving efficiency. Known for exceptional team collaboration and adaptability to changing needs. Skilled in problem-solving capabilities and analytical skills. Valued for reliability and commitment to achieving results.
Overview
7
7
years of professional experience
Work History
Supervisor/Bowl Artist
Poki Poki Cevicheria
Albuquerque, NM
03.2021 - Current
- Supervised daily operations to ensure efficient service delivery and high-quality food preparation.
- Trained and mentored staff to enhance team performance and maintain service standards.
- Implemented operational improvements that increased workflow efficiency and reduced wait times.
- Enforced compliance with health and safety regulations, maintaining a clean and safe work environment.
- Developed training materials for new hires to facilitate onboarding and improve consistency in service quality.
- Resolved customer complaints promptly, enhancing overall guest satisfaction through effective problem-solving techniques.
- Collaborated with management in strategic planning sessions to align operational goals with business objectives.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Ceramist
Starlily Ceramics
Albuquerque, NM
12.2023 - Current
- Managed kiln operations, ensuring optimal firing conditions for quality outcomes.
- Trained junior ceramists on techniques for shaping and finishing ceramic pieces.
- Conducted quality control assessments, maintaining high standards in finished products.
- Demonstrated excellent problem-solving abilities when troubleshooting issues related to product defects or inefficiencies in production processes.
- Earned recognition from peers for exceptional craftsmanship, attention to detail, and dedication to producing high-quality ceramics.
- Expanded company offerings by researching new ceramic materials and techniques for potential incorporation into existing product lines.
- Delivered exceptional customer service by addressing client inquiries and concerns promptly and professionally.
- Consistently met project deadlines through diligent work habits and efficient time management skills.
- Contributed to creative process through original ideas and inspiration.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Produced sketches and drafts to refine artwork before completion.
Counselor-in-Training
Jewish Community Center of Greater Albuquerque
Albuquerque, NM
06.2019 - 08.2019
- Facilitated group activities to promote social skills and teamwork among participants.
- Assisted in developing lesson plans tailored to diverse age groups and interests.
- Supported counselors in managing daily schedules and ensuring program adherence.
- Monitored participant behavior, providing guidance and conflict resolution as needed.
- Trained new staff on operational procedures and best practices for effective programming.
- Led initiatives to enhance engagement, fostering a supportive community environment for participants.
- Energetically participated in recess, games and physical activities with camp children.
- Devised and enacted team-building exercises.
- Carefully learned and upheld camp rules and regulations for safety and behavior management.
Education
Applied Mathematics
University of New Mexico
Albuquerque, NM05-2027
Skills
- Collaboration and teamwork
- Teaching and mentoring
- Quality control and assurance
- Marketing and sales
- Advanced pottery techniques
- Artistic vision and creativity
- Clay preparation know-how
- Wheel throwing mastery and Hand-building proficiency
- Visual art creation
- Strong analytical skills
- Custom jewelry creation and Metalsmithing proficiency
- Lost wax casting
Timeline
Ceramist
Starlily Ceramics
12.2023 - Current
Supervisor/Bowl Artist
Poki Poki Cevicheria
03.2021 - Current
Counselor-in-Training
Jewish Community Center of Greater Albuquerque
06.2019 - 08.2019
Applied Mathematics
University of New Mexico