Lily Eng
Cincinnati,OH
Summary
Personable Retail Assistant with many years of experience in retail sales and customer service roles. Well-versed in processing sales, working with customers, and organizing merchandise. Recognized for exceptional organizational and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Retail Worker
United Dairy Farmers
Cincinnati, OH
11.2025 - Current
- Assisted customers with product selection and inquiries.
- Maintained cleanliness and organization of store displays.
- Operated cash register and processed customer transactions efficiently.
- Stocked shelves and replenished inventory.
- Collaborated with team members to ensure smooth store operations.
- Monitored expiration dates and rotated products on shelves.
- Provided friendly service to enhance customer experience.
- Followed safety procedures during all operational tasks.
- Maintained a friendly, outgoing personality to promote a positive work environment and build customer loyalty.
- Greeted customers warmly at entrance, creating a welcoming atmosphere., identified their needs and provided assistance with product selection.
- Managed cash register operations using a POS system and processed sales and returns.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
Crew Member
Wendys Fast Food
Cincinnati, OH
10.2024 - 09.2025
- Prepared and served food items according to standard recipes.
- Served food quickly for positive guest experiences.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
- Trained new crew members on equipment use and customer service protocols.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Operated cash register and processed transactions accurately and efficiently.
- Followed safety and sanitation guidelines to maintain food quality standards.
- Maintained cleanliness of work areas and dining spaces throughout shifts.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Stocked supplies and ingredients in designated areas for easy access.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout the shift.
Retail Worker
United Dairy Farmers
Cincinnati, OH
09.2023 - 05.2024
- Maintained cleanliness and safety standards throughout the work area.
- Followed safety protocols to ensure a secure working environment.
- Assisted customers with product selection and inquiries.
- Stocked shelves and replenished inventory as needed.
- Collaborated with team members to ensure smooth store operations.
- Monitored expiration dates and rotated products on shelves.
- Provided friendly service to enhance customer experience.
- Maintained a friendly, outgoing personality to promote a positive work environment and build customer loyalty.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Greeted customers, identified their needs and provided assistance with product selection.
- Managed cash register operations using a POS system and processed sales and returns.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Provided excellent customer service by responding promptly to inquiries and requests for assistance.
- operates the cash register
- prepares ice cream and beverages
- keeps the store clean and stocked
Education
Colerain High School
Cincinnati, OHSkills
- Cash register operations
- POS systems
- Customer service
- Customer assistance
- Customer engagement
- Conflict resolution
- Problem resolution
- Complaint handling
- Food safety standards
- Inventory management
- Inventory control
- Product restocking
- Shipment receiving
- Merchandising expertise
- Seasonal display setup
- Sales proficiency
- Sales promotion
- Time management
- Team collaboration
- Store cleaning
- Professional appearance
- Reliability and punctuality
- Flexible schedule availability
- Effective communication
- Problem-solving
- Patience and empathy
- Relationship building
- Gift wrapping
- Cash handling accuracy
- Seasonal promotions
- Merchandise display
- Gift wrapping
- Flexible schedule availability
Timeline
Retail Worker
United Dairy Farmers
11.2025 - Current
Crew Member
Wendys Fast Food
10.2024 - 09.2025
Retail Worker
United Dairy Farmers
09.2023 - 05.2024
Colerain High School