Lily Freihage
Birmingham
Summary
Detail-oriented professional with expertise in fine dining environments. Skilled in multitasking and fostering positive guest interactions, ensuring seamless service. Eager to leverage strong leadership and customer service skills to enhance dining experiences and team efficiency. Fast learner and highly skilled in executing training not long after brought on.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Fine Dining Server
Little Betty Steak Bar
08.2025 - Current
- Learn intricate menu items and able to properly execute to guests for a better understanding during their experience.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Very fast learner and skilled at retaining information being communicated.
- Train new hires to ensure the integrity of the business is upheld.
- Provide exceptional customer service and quick logical solutions to escalating situations.
Server
Magnolia Point
05.2025 - 08.2025
- Managed entirety of the restaurant most shifts.
- Greet guests warmly and ensure they understand details about the menu and our specialty items.
- Cater to guests efficiently and handle many tasks at once.
- Communicate with my guests often and establish personal connection to make their dining an experience.
- Work with fellow servers consistently to assist where I can and maintain a smooth work place flow
Fine Dining Hostess
Seasons 52
09.2024 - 05.2025
- Greeted guests warmly, ensuring a positive first impression upon arrival.
- Managed reservations efficiently using OpenTable system to optimize seating arrangements.
- Coordinated with servers and kitchen staff to ensure seamless guest experiences during peak hours.
- Assisted in training new hostesses on company standards and customer service protocols.
- Deescalated difficult situations with guests, found ways to make them temporarily happy until management could handle the situation.
Education
High School Diploma -
University of Alabama At Birmingham
Birmingham, Alabama, AL05-2028
Skills
- Sales
- POS system operations
- Strong communication skills
- Detail-oriented
- Exceptional customer service
- Fast learner
- Menu memorization
- Tableside etiquette
- Customer service
- Graphic design
- Adaptive learning
- Event support
- Event coordination
- Problem solving
- Critical thinking
- Food handling
- High energy and stamina
- Hospitality service expertise
- Decision-making
- Team leading
Certification
Microsoft Word
Canva
Adobe Softwares
Timeline
Fine Dining Server
Little Betty Steak Bar
08.2025 - Current
Server
Magnolia Point
05.2025 - 08.2025
Fine Dining Hostess
Seasons 52
09.2024 - 05.2025
High School Diploma -
University of Alabama At Birmingham