LILY GALARZA
PATERSON,NJ
Summary
Dedicated Medical Assistant/Receptionist with a proven track record at DR. R's Kids, adept in HIPAA compliance and patient scheduling. Excelled in enhancing office productivity and patient care through effective management of medical records and insurance verification. Demonstrated exceptional teamwork and customer service, significantly improving patient satisfaction and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant/Receptionist
DR. R's Kids
05.2018 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Checked patient insurance, demographic, and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Enhanced office productivity by handling high volume of callers per day.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Assisted with medical coding and billing tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office bookkeeping with insurance billing and patient payments.
- Received and routed laboratory results to correct clinical staff members.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Education
High School Diploma -
LAKELAND REGIONAL
Wanaque, NJ06-1994
Skills
- Medical office procedures
- Initiative-taking
- Healthcare industry
- Medical receptionist experience
- Front desk operations
- HIPAA compliance
- Office administration
- Patient scheduling
- Microsoft office
- Patient registration
- Reminder calls
- Electronic medical records
- Insurance verification
- Appointment management
- Medical terminology
- Documentation
- Paperwork coordination
- Appointment scheduling
- Inpatient care
- Medical charting
- Workflow optimization
- Referral verification
- Medical records management
- Inventory oversight
- Letter preparation
- EMR / EHR
- Medical office administration
- Patient callbacks
- Co-payment collection
- Billing support
- Teamwork
- Teamwork and collaboration
- Customer service
Certification
Medical Assistant Certificate.
Languages
English
Full Professional
Spanish
Full Professional
Arabic
Limited Working
Timeline
Medical Assistant/Receptionist
DR. R's Kids
05.2018 - Current
Medical Assistant Certificate.
High School Diploma -
LAKELAND REGIONAL
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