Lisa Gale

• Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
• Worked closely with clients providing them with fast and efficient service

• Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
• Helped plan and organize products for events

• My duties on site were to organize products and to create a functional space and environment for employees to be able to work
• Developed a comprehensive product labeling system for easy identification and tracking.

• My duties on site included providing all the guests with food, catering to their needs throughout the evening, and working closely with special needs guests
• Enhanced customer satisfaction by addressing and resolving issues promptly.
• Developed strong relationships with clients, leading to increased repeat business and referrals.

• Worked on large-scale company events, dinners, dances, and business conferences
• Assisted in launching the Ritz Kids program on-site
• Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
• Assisted in training new team members, ensuring they understood company policies and procedures related to guest services.
• Delivered excellent guest services by answering inquiries from visitors.

At the Sheraton I worked as a greeter, making guests feel welcome, and doubling as a fine dining server.

• Streamlined customer service processes for increased efficiency and improved response times.