Lily Gamez
Coral Springs,FL
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
17
17
years of professional experience
Work History
Junior Client Account Manager
Pro Management Resources
12.2011 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Resolved all vendor and account problems efficiently.
- Processed vendor and supplier payments weekly.
- Reconciled client's bank accounts monthly.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Monitored outstanding invoices and performed collections duties.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Arranged travel accommodations for existing clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Arranged wire transfers, ensuring adherence to company policies and procedures.
Chiropractic Assistant
Parkland Chiropractic & Healing Center
07.2007 - 11.2011
- Performed electric muscle stimulation, massage, and mechanical traction.
- I taught patients about medications, procedures, and care plan instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
Education
GED -
Hialeah High School
Hialeah, FL09.1997
Skills
- Administrative support
- General Ledger Accounting
- QuickBooks
- Financial Reporting
- Bank Reconciliation
- Financial Management
- Travel Arrangements
- Client Relations
Languages
Spanish
Full Professional
Timeline
Junior Client Account Manager
Pro Management Resources
12.2011 - Current
Chiropractic Assistant
Parkland Chiropractic & Healing Center
07.2007 - 11.2011
GED -
Hialeah High School
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