Lily Gibbons

I was accepted into the Disney College Program, a select internship that only accepts around 20% of its applicants. I completed my college program at the World Of Disney store in Disney Springs. That specific location is also one of the largest Disney stores in the world. After completing a six-month program I chose to extend another six months to stay the maximum amount of time I could stay for. It was a very fast-paced job and had high standards for what was expected of employees. Listed below are some of our responsibilities as cast members.

• Greeting customers entering the store and responded promptly to customer needs.
• Building relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Stocked, tagged, and displayed merchandise as required.
• Assisted customers with returns, refunds, and resolving transaction issues.
• Answered questions about store policies and addressed customer concerns.
• Worked closely with my coordinators to solve problems and handle customer concerns.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store systems for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
• Engaged in friendly conversation with customers to better uncover individual needs.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Maintained a clean, safe, and well-organized patient environment.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Built strong relationships with the client to deliver emotional support and companionship.
• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Built and maintained rapport with the client and family members to facilitate trusting relationships.

• Dean's List Fall 2020, Spring 2021 & 2022
• 3.4 GPA
• Alpha Chi Omega Member & held a Philanthropy position my sophomore year.