Lily Giguere

Excellent Time Management

Jack of all trades

Organization and Flexible Attitude

Detail Oriented Time Management

• Rotated merchandise and displays to feature new products and promotions.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions with positive mindset
• Money Management
• Established team priorities, maintained schedules and monitored performance

• Consulting with customers to execute visions
• Built Skills as Individual and Leader
• Built group camaraderie and team culture
• Opening and closing duty of store
• Coordinating delivery of appliances and building goods
• Paperwork and scheduling
• Coordinating events for customers and associates

• Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
• Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
• Verified accuracy of daily cashier batches by checking receipts, checks and cash as well as, keeping cashiers with the correct amount of funds
• Coordinating Team Movement for weather
• Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
• Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.

• Maintaining delivery coordination for home delivery's and pick up
• Will-Call Management by keeping daily records to keep customers up to date on orders and organized for easy customer flow
• Engaged in user support interactions via telephone, chat and email platforms.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered constant flow of customer calls with minimal wait times.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Cultivated customer loyalty, promoted repeat business and improved sales.

• Diagnosed and resolved user system functionality issues to enable completion of desired operations.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
• Answered multi-line phone system and greeted callers enthusiastically.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Responded swiftly to inquiries made via establishment website, email or phone.
• Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.