Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lily Gonzalez

Arlington,TX

Summary

Driven sales professional with a proven track record at Dillard's, enhancing customer satisfaction and boosting sales through exceptional service and effective problem-solving. Skilled in cash handling accuracy and teamwork, adept at creating positive shopping experiences and managing high-stress situations. Demonstrates a flexible schedule and an outgoing personality, contributing to significant team achievements.

Overview

3
3
years of professional experience

Work History

Sales Associate Women’s Clothing

Dillard's
11.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Retail Sales Associate Worker

Gwireless
09.2021 - 08.2023
  • Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
  • Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
  • Streamlined inventory management processes by accurately tracking stock levels and promptly restocking merchandise as needed.
  • Greeted customers upon entry, establishing rapport from the onset of their shopping experience while making them feel welcome in the store environment.

Education

Polytechnic High School
Fort Worth, TX
06.2021

Skills

  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Exceptional customer service

Languages

Spank
Native or Bilingual

Timeline

Sales Associate Women’s Clothing

Dillard's
11.2023 - Current

Retail Sales Associate Worker

Gwireless
09.2021 - 08.2023

Polytechnic High School
Lily Gonzalez