Lily Graves
Fort Myers,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Assistant Retail Store Manager
Murphy USA
Fort Myers, FL
04.2022 - Current
- Performed regular inventory counts and monitored stock levels to ensure merchandise availability.
- Observed team members interacting with customers and privately offered feedback and coaching to improve skills.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Supervised bank deposits and inventory receipts as part of closing procedures.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Inspected store interior and exterior to check merchandise presentation and proper signage.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Greeted customers and offered assistance in finding needed items.
- Interviewed job applicants and selected skilled individuals to fill store positions.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Monitored staff productivity and efficiency, developing strategies to improve performance where necessary.
- Delegated work to staff, setting priorities and goals.
- Ensured that the store was kept clean, organized and safe at all times according to company guidelines.
- Resolved any technical problems related to the POS system or other equipment used in the store.
- Evaluated customer satisfaction surveys regularly to gain insight into customer needs and preferences.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Toll Collector
Lee County School District
Fort Myers, FL
10.2019 - 05.2020
- Monitored and classified vehicles passing through toll lanes to comply with company procedures.
- Verified accuracy of all transactions by comparing receipts to daily logs.
- Adhered to social distancing protocols and wore mask or face shield.
- Issued change when needed and processed payments with cash, credit cards or EZ-Pass transponders.
- Processed toll payments and issued accurate receipts to motorists.
- Provided operational reports listing daily toll lane activity.
Assistant Store Manager
Circle K
Cape Coral, FL
08.2016 - 10.2019
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Completed day-to-day duties accurately and efficiently.
Crew Memember
McDonald's Restaurant
Cape Coral, FL
03.2016 - 10.2016
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Interacted pleasantly with guests to deliver quality customer service.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Restocked kitchen supplies including food products and utensils.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA10-2021
Skills
- Goal Setting and Achievement
- Loss Prevention Strategies
- Delegation and Supervision
- Decision-Making Capabilities
- Marketing and Promotions
- Customer Service Management
- Inventory Management
- Data Management
- Staff Hiring
- Teamwork and Collaboration
- Training Management
- Money Management
Timeline
Assistant Retail Store Manager
Murphy USA
04.2022 - Current
Toll Collector
Lee County School District
10.2019 - 05.2020
Assistant Store Manager
Circle K
08.2016 - 10.2019
Crew Memember
McDonald's Restaurant
03.2016 - 10.2016
High School Diploma -
Penn Foster Career School