Lily Gray
Brooklyn,NY
Summary
Polite and attentive office assistant offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Office Assistant
ADL Ortho Solutions
Brooklyn, NY
07.2023 - 01.2024
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Operated photocopiers and scanners, facsimile machines and personal computers.
Waitress Supervisor
Sofia's Taqueria
Staten Island, NY
03.2022 - 01.2024
- Participated in menu planning activities by providing input on pricing strategies and recipe modifications.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Delegated work to staff, setting priorities and goals.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Calculated charges, issued table checks and collected payments from customers.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Receptionist
Shampooch Dog Salon
Staten Island , NY
06.2020 - 08.2022
- Updated and recorded customer or client information to maintain accounts.
- Greeted and directed visitors to appropriate personnel and answered calls and emails daily.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Scheduled and confirmed appointments.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Education
Some College (No Degree) -
St. Francis College
Brooklyn, NYSkills
- Supply Management
- Scheduling
- Clerical Support
- Customer Service
- High-Energy Attitude
Timeline
Office Assistant
ADL Ortho Solutions
07.2023 - 01.2024
Waitress Supervisor
Sofia's Taqueria
03.2022 - 01.2024
Receptionist
Shampooch Dog Salon
06.2020 - 08.2022
Some College (No Degree) -
St. Francis College