Lily Grzeslo
Tinley Park,IL
Summary
Professional in entertainment and hospitality sector, bringing valuable experience in managing customer interactions and satisfaction. Known for strong team collaboration and delivering consistent results under pressure. Skilled in handling ticketing, suggestive selling, and concessions in a fast-paced, high-demand environment.
Proactive and meticulous Children's Theater Director with over 7 years of experience in the arts industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
7
7
years of professional experience
Work History
Team Member
Emagine Theaters
Frankfort, IL
07.2024 - Current
- Delivered exceptional customer service, enhancing guest experiences and loyalty.
- Operated point-of-sale systems, ensuring accurate transactions and efficient order processing.
- Contributed to team success by completing jobs quickly and accurately.
- Assisted in inventory management, tracking supplies and minimizing waste through effective stock control.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Addressed and resolved customer complaints in polite and professional manner.
Improv Summer Camp Director
Covered Bridge Theater
IL
06.2024 - Current
- Responsible for helping kids develop and polish various improv skits
- Organizing various fun acting related activities
- Hosting the improv shows for the campers families
Director of Children’s Theater
The Playhouse Theater
IL
08.2019 - Current
- Directed production of multiple theatrical performances, ensuring alignment with artistic vision and objectives.
- Mentored emerging actors, fostering skill development and confidence in performance techniques.
- Conducted auditions, selecting talent that aligns with character requirements and production goals.
- Coordinated seamless communication between cast and crew, leading to successful rehearsals and performances.
- Established a strong artistic vision for each production, inspiring creative collaboration among the team members.
- Recruited and managed volunteer staff to assist with various backstage tasks during live performances.
- Balanced creative freedom with adherence to strict deadlines in order to meet opening night expectations.
- Fostered an inclusive environment that encouraged diverse perspectives from both cast members and audiences alike.
Education
BA - Traditional Animation
Columbia College Chicago
High School -
Lincoln Way East High School
Frankfort, IL01-2024
Skills
- Creativity and innovation
- Product sales
- Artistic flair
- Positive customer engagement
- Friendly and helpful
- Problem-solving
- Reliability and punctuality
- Suggestive selling
- Exceptional customer service
- Product recommendations
- Conflict resolution
- Verbal/written communication
LANGUAGES
English
Timeline
Team Member
Emagine Theaters
07.2024 - Current
Improv Summer Camp Director
Covered Bridge Theater
06.2024 - Current
Director of Children’s Theater
The Playhouse Theater
08.2019 - Current
BA - Traditional Animation
Columbia College Chicago
High School -
Lincoln Way East High School