Lily Hardwick
Birmingham,AL
Summary
Collaborative leader with dedication to partnering with team members to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Director of Birmingham Sales and Operations
Brooksource
01.2024 - Current
- Responsible for hiring, coaching, training, and leading a team of driven Account Executives and Delivery Engineers dedicated to serving our Birmingham community and client base.
- Led our business development strategy and execution, market operations, and personnel management.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
Account Manager
Brooksource
09.2020 - 02.2024
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Set and achieved company defined sales goals.
Senior Account Executive
Brooksource
05.2022 - 01.2024
- Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Consistently met or exceeded monthly sales quotas through diligent prospecting efforts and effective closing techniques.
- Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making and strategic planning.
Technical Recruiter
Brooksource
03.2020 - 09.2020
- Successfully filled numerous hard-to-source roles by utilizing creative search methods and tapping into niche networks.
- Developed strong rapport with candidates, providing support during interviews, offer negotiations, and onboarding process.
- Sourced and selected applicants for technical positions within company.
- Streamlined recruitment processes for improved efficiency, utilizing applicant tracking systems and recruiting software.
Certified Child Life Specialist
Memorial Health Hospital
01.2019 - 11.2019
- Advocated for family-centered care by involving parents in decision-making processes and facilitating open communication channels between staff and caregivers.
- Coordinated special events such as holiday parties or support groups, creating a sense of community among patients and families.
- Assessed patients'' developmental levels, individualizing interventions based on each child''s unique needs and abilities.
- Collaborated with interdisciplinary team members for comprehensive patient care, addressing psychosocial needs of pediatric oncology patients.
Education
Bachelor of Science - Human Development And Family Studies
Auburn University
Opelika, AL05.2018
Skills
- People Management
- Hiring and Retention
- Business Development
- Talent Acquisition
- Sales management
- Process Improvements
- Employee Development
- Script Memorization
- Business Leadership
- Operations Management
- Change Management
- Business Growth Initiatives
Timeline
Director of Birmingham Sales and Operations
Brooksource
01.2024 - Current
Senior Account Executive
Brooksource
05.2022 - 01.2024
Account Manager
Brooksource
09.2020 - 02.2024
Technical Recruiter
Brooksource
03.2020 - 09.2020
Certified Child Life Specialist
Memorial Health Hospital
01.2019 - 11.2019
Bachelor of Science - Human Development And Family Studies
Auburn University
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