Lily A Harris
Marketing strategy specialist and operational assistant
Tallahassee,FL
Summary
Experienced Operations Assistant proficient in documentation, expense tracking and recordkeeping. Successful at managing everything from maintenance to financial needs. Experienced with overseeing multiple projects simultaneously. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
10
10
years of professional experience
5
5
Certification
Work History
Operations Assistant
Xbodyworld USA
06.2019 - 04.2023
- Managed day-to-day department operations with effective workflow coordination.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted operations manager with planning of routine operations and special projects.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Provided administrative support with accurate document preparation and data entry.
- Collaborated with other departments to foster smooth operation of daily processes.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Processed customer orders and invoices to support timely fulfillment and delivery.
- Managed and maintained file system covering expenses, reports, and support documentation.
- Prepared and delivered operational performance reports to inform management.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Volunteered to help with special projects of varying degrees of complexity.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging administrative, financial and service-related functions.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Promptly addressed customer inquiries and complaints to foster swift resolution.
Business Development Specialist/Marketing Specialist
VIP Realty
06.2022 - 01.2023
- Conducted regular meetings with [Type] clients to build positive and productive relationships.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Came up with detailed plans to enhance sales management and prioritize long-term business goals.
- Boosted sales [Number]% with development of positive customer relationships.
- Used SalesForce to handle current portfolio and prospective leads.
- Communicated with leadership teams by spearheading regular meetings to discuss objectives.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Developed business pipeline using cold and warm techniques.
- Networked among local business and community organizations to develop leads and generate business.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Communicated with local organizations to build networks and develop leads.
Director of Marketing and Business Development
Segahealthfitness
06.2019 - 12.2022
- Continually maintained and improved company's reputation and positive image in markets served.
- Created and managed social media campaigns to increase brand engagement.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Devised content strategy to effectively engage target audiences.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
Influencer Marketer Consultant
Cmnevents/Aquavault/Palm Health
02.2018 - 06.2022
- Identified appropriate marketing channels and target customers for campaigns.
- Created customized marketing materials to increase product awareness.
- Wrote engaging and successful marketing, advertising, and website copy.
- Researched and evaluated potential new markets and products.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Tracked key performance indicators to measure success of campaigns.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Established and managed relationships with external data providers and research vendors.
Inside Sales Managment
LA Fitness
04.2016 - 09.2017
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Monitored industry news and trends to stay up-to-date on competitive landscape.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
Business Development/regionals Sales Manager
Franpros
07.2013 - 11.2016
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Conducted market research to discover new leads, opportunities and messaging.
- Qualified leads by scheduling introductory discovery meetings and calls.
- Assessed customer needs and developed customized solutions to drive sales.
- Developed and maintained relationships with key clients to increase sales and customer retention.
Education
Professional Certifications - Digital Marketing And Ecommerce
Google Inc
Miami, FL11.2023
Professional Certifications - Marketing Strategy For Entreprenuers
Coursera
Miami, FL07.2022
Associate of Arts - Graphic Design/ Marketing Strategy
University of San Francisco De Quito
Quito/Ecuador07.2008
Skills
- Project Management
- Customer Support
- Office Supply Management
- Office Supplies and Inventory
- Shipment Arrangements
- Managing Assets
- Performance Monitoring
- Workflow Processes
- Records Preparation
- Customer Transactions
- Inventory Counting
- Supply Ordering
- Microsoft Word
- Content Management Expertise
- Coordinate Supplies
Certification
- Certified, EMS instructor
- Marketing strategis specialist
- Google Digital Marketing & Ecommerce Professional Certification
- CAP - Certified Administrative Professional
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Business Development Specialist/Marketing Specialist
VIP Realty
06.2022 - 01.2023
Operations Assistant
Xbodyworld USA
06.2019 - 04.2023
Director of Marketing and Business Development
Segahealthfitness
06.2019 - 12.2022
Influencer Marketer Consultant
Cmnevents/Aquavault/Palm Health
02.2018 - 06.2022
Inside Sales Managment
LA Fitness
04.2016 - 09.2017
Business Development/regionals Sales Manager
Franpros
07.2013 - 11.2016
Professional Certifications - Digital Marketing And Ecommerce
Google Inc
Professional Certifications - Marketing Strategy For Entreprenuers
Coursera
Associate of Arts - Graphic Design/ Marketing Strategy
University of San Francisco De Quito
Similar Profiles
CLAY Lewi SiosiCLAY Lewi Siosi
Fellow at American Association of Hand Surgery (AAHS) – Scripps Hand Surgery Clinics, Valley Hand Surgery Centre, San Diego, California, USA. OrthoCarolina Hand Surgery, South Charlotte, North Carolina, USA. Texas Childrens Hospital, Houston, USA.Fellow at American Association of Hand Surgery (AAHS) – Scripps Hand Surgery Clinics, Valley Hand Surgery Centre, San Diego, California, USA. OrthoCarolina Hand Surgery, South Charlotte, North Carolina, USA. Texas Childrens Hospital, Houston, USA.
Raghavendra WalkhindeRaghavendra Walkhinde
Senior Executive at Joined Escorts/Goetze Ind Ltd/Federal mogul USA/Tenneco USA/Apollo USASenior Executive at Joined Escorts/Goetze Ind Ltd/Federal mogul USA/Tenneco USA/Apollo USA
Luis OrdunaLuis Orduna
Financial Developer at Operation HOPE USA, S USAFinancial Developer at Operation HOPE USA, S USA
Sade AndersonSade Anderson
Geek Squad Agent at Best BuyGeek Squad Agent at Best Buy
LORENZO AARONLORENZO AARON
Crewmember at Ingram SignalizaionalCrewmember at Ingram Signalizaional