Lily Hayes
Bradenton,Florida
Summary
Hardworking and accountable college student working towards a B.A. in psychology. Seeking to learn more about the research field in psychology to gain the skills to excel in my future education and career. Being a attentive student offering sharp time management, organizational and assistance skills. Personable individual willing to work hard and take on any task. Pursuing assistant role involved in data analysis and research.
Overview
3
3
years of professional experience
Work History
Server Assistant
Outback Steakhouse
01.2023 - 12.2023
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
Hostess/Busser/To-Go Specialist
Bonefish Grill Restaurants
08.2022 - 12.2022
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Assisted in boosting restaurant sales by upselling menu items and promoting daily specials to guests.
- Collaborated with kitchen staff to ensure accurate and timely delivery of food orders, reducing wait times for customers.
Head Hostess
Main Street Trattoria
04.2021 - 07.2022
- Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Worked with the system Open table to manage reservations and make sure the night ran smoothly
Education
Bachelor of Arts - Psychology
University of South Florida
Tampa, FL12.2027
Skills
- Critical Thinking
- Interpersonal Communication
- Time management abilities
- Team Collaboration
- Work Prioritization
- Analytical Skills
- Self Motivation
- Reliability
- Fast learner
Timeline
Server Assistant
Outback Steakhouse
01.2023 - 12.2023
Hostess/Busser/To-Go Specialist
Bonefish Grill Restaurants
08.2022 - 12.2022
Head Hostess
Main Street Trattoria
04.2021 - 07.2022
Bachelor of Arts - Psychology
University of South Florida