Lily Hebda
Boynton Beach,FL
Summary
High-achieving and versatile professional with 20 plus years of diverse experiences in office and legal operations management, paralegal, administrative, staff training, mortgage and default servicing roles across legal, commercial and real estate sectors. Outstanding leadership skills in staff management, training and development, and establishing performance metrics and process improvements for efficiency, productivity and policy compliance. Enterprising self-starter and innovative problem-solver, with proven critical thinking and time management skills for developing and executing strategies, multitasking, prioritizing resources and driving projects through challenging and complex situations in high pressure environments. Excellent communication and interpersonal skills for team collaboration, and as liaison contact between clients, attorneys, staff and vendors. Multifaceted professional, seeking to leverage skills and expertise to advance mutual growth and success within an organization.
Overview
24
24
years of professional experience
Work History
Director of Operations / Litigation Paralegal
Howard Law
01.2018 - Current
- Managed all aspects of civil litigation cases including preparation of legal documents such as complaints involving breach of contracts, specific performance, affidavits, responses to motions to dismiss, affirmative defenses, interrogatories, and requests to produce
- Prepared Demand Letters, settlement agreements and consents as well as all general motion practice throughout the duration of the case
- Prepared cases for trial and attended same including trial binders, witness lists, exhibits, performed all case-related research including statutes, briefs and all pertinent case law
- Attended document productions and mediations, drafted interrogatories and motions to compel including all other relevant pleadings , coordinated and indexed all pleadings in Case Management System
- Prepared summations and transcripts, and assisted in preparation of various depositions
- Prepared all client status letters and weekly/daily case updates
- Coordinated all attorney hearing coverage, including scheduling hearings and preparing notice of hearings, and actively contributed to all attorney meetings and senior management conferences
- Facilitated staff training and development, including coaching, training, and providing ongoing performance feedback to all direct reports, while enforcing disciplinary procedures
- Developed strategic initiatives that aligned operational goals with organizational objectives.
- Oversaw day-to-day production activities in accordance with business objectives.
- Established consistent high performance standards, goals and expectations for all team members, through developing, enforcing and monitoring balance between work volume and quality of output
- Solved operational, systems-related and client issues seamlessly, with least possible risk to the firm and clients
- Created and analyzed firm production reports including exception, and forecast pipeline reports
- Assigned and performed review of monthly file and milestone audits, and provided risk assessments to audit findings, including establishing company policies and procedures resulting from compliance and risk audits
- Reviewed files for client audits and provided rebuttals to monthly client scorecards
Contacts, Lease Administration and Abstractions
Digital Bridge
01.2016 - 01.2018
- Reviewed disclosure documents and lease agreements including various provisions for abstractions including capital contributions, license fees, commencements, expiration, renewal terms, repair and maintenance reimbursements as well as operational expenses
- Prepared and gathered information for subscription agreements in preparation for capital calls
- Prepared Invoices and general ledgers
Lease Administration and Abstractions
American Tower
01.2015 - 01.2016
- Responsible for lease abstractions, including ground, DAS, tenant leases and amendments
- Prepared accounting invoices for tenant lease payments
- Prepared and Processed lease terminations
Foreclosure Operations Manager
SHD Legal Group
01.2002 - 01.2015
- Identified trends and developed process improvements or system enhancements to maintain department effectiveness, including creating and implementing a company-wide paperless environment, through electronic redaction and the esignature process
- Maintained client relationships via conference calls, e-mails and on-site meetings, and responded to routine and escalated inquiries from clients, vendors and staff regarding internal and external issues
- Developed and implemented process changes based on client directives and demands, including the creation of the chronology process and an SCRA/ pacer check tickler system
- Served as primary point of escalation for internal firm foreclosure matters and external clients and vendors
- Developed and implemented the original collateral retention process, including the redaction of loan documents
- Created client snapshot reports providing informational data regarding loan portfolios
- Streamlined processes to ensure compliance with investor and insurer guidelines, and firm and client policies including the creation of customer/client complaint logs
- Collaborated closely with supervising attorneys in various departments to meet and exceed firm goals
- Managed the firm's workloads in client systems, including LPS(Black Knight), Tempo, NoteFLow , Vendorscape
- Processed foreclosure cases from inception to sale
Education
Bachelor's Degree - Criminal Justice
University of Illinois At Chicago
Skills
- Calendar management
- Operational efficiency
- Operations oversight
- Strategic planning
AREAS OF EXPERTISE
- Civil Litigation/Trials
- Legal Office Management
- Document Drafting & Research
- Foreclosures & Real Estate
- Case Management
- Discovery & Depositions
- Training & Staff Development
- Policy/Procedural Compliance
- Lexis Nexis/Westlaw
- Client Relationships
- Risk Assessment/Audit Findings
- Bilingual English/Polish
Languages
Polish
Full Professional
Timeline
Director of Operations / Litigation Paralegal
Howard Law
01.2018 - Current
Contacts, Lease Administration and Abstractions
Digital Bridge
01.2016 - 01.2018
Lease Administration and Abstractions
American Tower
01.2015 - 01.2016
Foreclosure Operations Manager
SHD Legal Group
01.2002 - 01.2015
Bachelor's Degree - Criminal Justice
University of Illinois At Chicago
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