Lily Herrera
Buford,GA
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Lead Scheduler
Precision Public Adjusting
Suwanee, GA
11.2023 - 08.2024
- Maintained expertise in resourcing, scheduling, budgeting, risk management, and overall project leadership.
- Utilized claim handling software to document and manage claim files efficiently.
- Coordinated with licensed public adjusters and insurance agencies to complete the inspection necessary for the claim.
- Complete data analysis and reports.
- Organized and kept all data entry, and new systems acquisition for scheduling.
- Discussed the project scope and objectives with supervisors and clients.
- New hire training and reviews.
- Monitored progress of each individual trainee during the onboarding period to ensure they are meeting expectations.
- Answered and completed multiple inbound and outbound calls, chats, and emails between multiple parties.
- Creates and reviews all inspector routes to meet time efficiency and quotas.
Office Manager
Philip Kim Law
Lawrence, GA
03.2023 - 10.2023
- Prepared and filed court motions.
- Coordinated court between clients and court officials.
- Primary intake specialist.
- Liaised with customers through visitation facilities.
- Addressed inquiries, handled meeting requests, and answered billing questions.
- Managed all data entry forms and software.
- Overseer of all accounts receivable.
- Created invoices and checks for services.
- Collection specialist for all accounts.
- Operated office supervision to meet standards and regulations.
Invoicer
Tags and Titles
Alpharetta, GA
01.2023 - 03.2023
- Created monthly invoices for services rendered.
- Processed invoices and payments for clients.
- Processed invoices, verified orders and reconciled discrepancies.
- Verified accuracy of all outgoing invoices prior to mailing; reconciled discrepancies between invoices sent out versus payments received.
- Maintained current knowledge of DMV title regulations for GA, and processed vehicle title and tag paperwork.
- Organized office space, including ordering supplies, setting up equipment, and ensuring cleanliness of work area.
- Processed incoming mail, sorted items into appropriate categories, and distributed accordingly.
Realtor
Better Homes and Gardens Real Estate
Buford, GA
10.2020 - 01.2022
- Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
- Educated customers about mortgage products and loan processes relevant to their needs.
- Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
- Facilitated deals between sellers, buyers and brokers for maximum profits.
- Scheduled and attended weekly appointments with clients.
- Presented properties to potential buyers and addressed questions.
- Promoted sales through advertising, open houses and Multiple Listing Services.
Office Administrator
Hola Auto Sales
Doraville, GA
03.2019 - 04.2020
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Coordinated meetings, conferences and travel arrangements for staff members.
- Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
- Coordinated with IT department to resolve technical issues and maintain office software updates.
Office Manager
Auto Star Auto Sales
Norcross, GA
01.2012 - 08.2017
- Managed onboarding and training.
- Provided excellent customer service, and increased overall customer satisfaction.
- Overseer of all sales transactions.
- Lead Finance Approval Specialist.
- Title manager and processor.
- Collections specialist.
Education
Licensed Agent -
Barney Fletcher School of Real Estate
GA01.2020
DIPLOMA -
PEACHTREE RIDGE HIGH SCHOOL
GA01.2011
Skills
- Accounting and bookkeeping
- Bilingual Spanish/English
- Financial spreadsheets
- Administrative Support
- Data entry
- Computer Skills
- Certified Notary Public
- Technical Skills: Microsoft Office Suite, Excel, and Outlook
- Scheduling coordination
- Operational efficiency
- Strong team building skills
Certification
- Certified Notary Public of Gwinnett County, 01/01/23
- LAW and Ethics Certification from GREC, NAMAR, and INTERNACHI, 01/01/20
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Operations Lead Scheduler
Precision Public Adjusting
11.2023 - 08.2024
Office Manager
Philip Kim Law
03.2023 - 10.2023
Invoicer
Tags and Titles
01.2023 - 03.2023
Realtor
Better Homes and Gardens Real Estate
10.2020 - 01.2022
Office Administrator
Hola Auto Sales
03.2019 - 04.2020
Office Manager
Auto Star Auto Sales
01.2012 - 08.2017
- Certified Notary Public of Gwinnett County, 01/01/23
- LAW and Ethics Certification from GREC, NAMAR, and INTERNACHI, 01/01/20
Licensed Agent -
Barney Fletcher School of Real Estate
DIPLOMA -
PEACHTREE RIDGE HIGH SCHOOL
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