Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Lily Hinich

Saint Charles,IL

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

I have dedicated countless hours to learn what is necessary in my company to improve the cash flow and organizational methods as director of administration. Working in a field where the process of operation transforms every week, I have learned to adapt to new methods of implementation and work flow to accommodate the changes in my field.

Overview

7
7
years of professional experience

Work History

Director of Administration

Swingroom LLC
04.2021 - Current
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Streamlined administrative processes by implementing new software and organizational systems.
  • Supported timely and accurate administrative task completion.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Created standardized procedures for document storage and retrieval, increasing efficiency in accessing critical files.

Server

Egg Harbor Cafe
08.2017 - 05.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Legal Assistant Intern

Dickson, Francissen & Bartz, LLP
12.2019 - 02.2020
  • Scanned, converted, and organized records into electronic format with consistent naming convention.
  • Expedited completion of routine tasks by implementing efficient administrative procedures such as scheduling appointments, managing calendars, and coordinating travel arrangements for attorneys.
  • Assisted in trial preparation, organizing exhibits and witness lists for optimal efficiency during proceedings.
  • Streamlined communication with clients and attorneys, ensuring timely responses to inquiries and requests for information.
  • Optimized office efficiency by maintaining a well-stocked inventory of supplies while balancing cost control measures.
  • Sorted legal documents, filing and case materials in clear, orderly systems.
  • Organized legal filing system to maximize efficiency.
  • Reviewed legal information and proofed documentation for errors.
  • Interviewed and communicated with clients via phone or email.

Server

Uno Mas Mexican Restaurant
10.2019 - 12.2019
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Processed orders and sent to kitchen employees for preparation.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Bachelor of Arts - Political Science

University of Mississippi
University, MS
05.2021

Skills

  • Organizational Leadership
  • Team Building
  • Proofreading
  • Customer Service
  • Data Analysis
  • Team Oversight
  • Forecasting and planning
  • Planning and Prioritization
  • Microsoft Office
  • Time Management
  • Data Entry
  • Document Review
  • Staff Management
  • Operational Improvements
  • Vendor Relationship Management
  • Customer Relations
  • Office Management
  • Inventory Control
  • Account Reconciliation
  • Workflow Planning
  • Business process reengineering
  • Project Management
  • Strategic Planning
  • Critical Thinking
  • Attention to Detail
  • Active Listening

Accomplishments

  • Navigating through Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised the full administrator team of my company.
  • Achieved a 50K company increase in cash flow by introducing Excel to work operations and organization.
  • Assisted in founding and collaborating on ideas for the nonprofit, Herbie the Healer. It was created to establish a positive healing environment to cancer patients through donating handmade stuffed animals to hospitals for patients to hold and love during treatments.
  • Initiated a change in enviornment for Rush Hospital corridors and cancer treatment pods by going to elementary schools to create banners for treatment centers to be renamed into "Healing Areas"

Timeline

Director of Administration

Swingroom LLC
04.2021 - Current

Legal Assistant Intern

Dickson, Francissen & Bartz, LLP
12.2019 - 02.2020

Server

Uno Mas Mexican Restaurant
10.2019 - 12.2019

Server

Egg Harbor Cafe
08.2017 - 05.2021

Bachelor of Arts - Political Science

University of Mississippi

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Lily Hinich