Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lily Hogle

Schenectady

Summary

Effective leader with extensive customer service experience and team management. Positive track record in training multiple team members and managers in addition to fostering a positive workplace culture. Committed to providing a positive experience for customers and coworkers alike to drive optimal business operations and employee retention.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Apprentice Manager

Chipotle
Clifton Park, NY
05.2025 - Current

General Manager

Chipotle
Amsterdam, NY
12.2023 - 05.2025

All the same responsibilities of the Apprentice Manager.

Weekly and end of month full store inventory counts.

Cascade knowledge and direction from my Regional manager to the rest of my management team and crew.

Apprentice Manager

Chipotle
Glenville, NY
04.2022 - 12.2023

Worked side by side with the General Manager to learn how to fully run a restaurant.

Responsible for hiring and onboarding new employees, in addition to creating a training plan with their trainer.

Collaborated with general manager to write weekly schedules, working with employee's availabilities.

Promoted a positive culture in the restaurant to ensure employee retention.

Validated weekly food orders, in addition to placing monthly materials orders to ensure the store had the right equipment and tools for daily service.

Service Leader

Chipotle
Glenville, NY
03.2021 - 12.2023

Ran a shift ranging from 6-12 employees to ensure smooth service for guests.

Proficient at cash handling; the safe is counted twice daily.

Responsible for maintaining cleanliness of the front of house facilities such as the dining room, bathrooms, and front line.

Serving guests and providing excellent customer service, ensuring guests have a positive experience.

Validate that stations are properly set up at opening, shift change, and closing times depending on the shift.

Kitchen Leader

Chipotle
Clifton Park, NY
11.2020 - 03.2021

Led a small team of 3-6 employees every morning to prep enough food for each day of service.

Count and validate food inventory daily to minimize food waste while ensuring there is enough product until the next truck.

Would start food orders for the store weekly, with validation from the general manager before submitting.

Maintain cleanliness of BOH facilities such as weekly fryer cleaning, and facilitating the crew upkeep daily cleanliness.

Put away and organize weekly food orders and validate the delivery.

Crew Member

Chipotle
Clifton Park, NY
04.2017 - 11.2020

Operated kitchen equipment to prepare food items with efficiency.

Served guests on the front line, providing excellent customer service and build a good rapport with regular customers.

Collaborated with other team members to keep our stations neat, clean, and organized.

Prepped food early morning before opening to ensure fresh food is available for guests daily.

Proficient at closing stations to ensure food safety and setting up the next day for success.

Would train new employees to learn the standard of cleanliness and customer service required for the position.

Education

High School Diploma -

BHBL High School
Burnt Hills, NY

Skills

    Customer Service

    Cash Handling

    Workplace Safety

    Servsafe Manager Certified

    Team Leadership

    Time Management

    Quick Decision Making

    Verbal and written communication

    Task Delegation

    Staff Training

Certification

Servsafe Certified until January 7th, 2031

  • A certification from the National Restaurant Association; certificate can be provided if required.

Timeline

Apprentice Manager

Chipotle
05.2025 - Current

General Manager

Chipotle
12.2023 - 05.2025

Apprentice Manager

Chipotle
04.2022 - 12.2023

Service Leader

Chipotle
03.2021 - 12.2023

Kitchen Leader

Chipotle
11.2020 - 03.2021

Crew Member

Chipotle
04.2017 - 11.2020

High School Diploma -

BHBL High School