Lily Hubbard
Maumee
Summary
Dynamic professional with a proven track record at Biggby, excelling in team collaboration and workflow management. Enhanced customer satisfaction through exceptional service and efficient operations. Skilled in POS systems, consistently delivering high-quality results. Recognized for reliability and dependability, contributing to a 20% increase in guest loyalty.
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
4
4
years of professional experience
Work History
Campus Safety Officer
Spring Arbor University
Spring Arbor, MI
09.2025 - 12.2025
- Monitored campus premises to ensure safety and security of students and staff.
- Responded promptly to incidents, providing assistance and coordinating with local authorities.
- Conducted regular patrols, identifying potential hazards and reporting concerns proactively.
- Assisted in implementing safety protocols and procedures across campus facilities.
Barista
Biggby
Maumee, OH
07.2024 - Current
- Prepared high-quality beverages following standard recipes and customer preferences.
- Maintained cleanliness and organization of workstations to ensure efficient service.
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Operated espresso machines, grinders, and blenders for optimal beverage preparation.
Restaurant Hostess
Red Robin
Maumee, OH
10.2023 - 07.2024
- Developed and maintained positive relationships with guests, fostering a welcoming environment.
- Greeted and seated guests, ensuring prompt service in a high-volume environment.
- Managed waitlist efficiently, optimizing seating arrangements for maximum capacity.
- Coordinated with kitchen and serving staff to facilitate smooth dining experiences.
- Handled guest inquiries and complaints with professionalism to enhance satisfaction levels.
- Implemented strategies to improve seating efficiency during peak hours, reducing wait times.
Ice Cream Attendant/Restaurant Cashier
Coneyz Ice Cream
Toledo, OH
04.2023 - 09.2023
- Provided exceptional customer service, ensuring a positive experience for all patrons.
- Operated ice cream machines and equipment, maintaining cleanliness and adherence to safety standards.
- Prepared and served a variety of ice cream flavors and toppings, enhancing product presentation.
- Assisted with inventory management, tracking supplies to minimize waste and ensure availability.
Car Wash Employee
Expresso Car Wash
Maumee, OH
05.2022 - 05.2023
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to improve service delivery and enhance overall efficiency.
- Ensured quality results for customers by closely inspecting each vehicle before releasing it from the car wash area.
- Enhanced team productivity by maintaining a clean and organized work environment.
Education
Bachelor of Science - Early Childhood Education
Bowling Green State University
Bowling Green, Ohio, OH05-2029
High School Diploma -
Toledo Christian School
Toledo, OH05-2025
Skills
- Team collaboration
- Workflow management
- Positive and professional
- Reliable and dependable
- POS systems
- Verbal and written communication
Timeline
Campus Safety Officer
Spring Arbor University
09.2025 - 12.2025
Barista
Biggby
07.2024 - Current
Restaurant Hostess
Red Robin
10.2023 - 07.2024
Ice Cream Attendant/Restaurant Cashier
Coneyz Ice Cream
04.2023 - 09.2023
Car Wash Employee
Expresso Car Wash
05.2022 - 05.2023
Bachelor of Science - Early Childhood Education
Bowling Green State University
High School Diploma -
Toledo Christian School