Summary
Overview
Work History
Education
Skills
Timeline
Languages
Generic
Lily Huynh

Lily Huynh

Golden Valley,AZ

Summary

I'm challenging my own potential by taking a change in my career path. Looking to get hired as a virtual assistant or any remote online position at Entry Level. I've completed my training courses on SocialSalesRep and I'm ready to open the doors to new opportunities and unlock my potential. I'm currently balancing my college courses at University of Phoenix at the same time, I'm working on acheiving my Bachelor's degree in Business and Leadership. I'm looking to start off working for companies that offers online remote jobs, at entry level as a virtual assistant or Customer service representative. I believe that working in this field will help me gain new knowledge and achieve skills that I can utilize to help prepare me in the real world in business along with my college education. I have plenty of experience with customer service over the years working as a Cosmetologist.

Overview

11
11
years of professional experience

Work History

Licensed Nail Technician

Regal Nails Salon, New Owner Kayly Huynh
Bullhead City, AZ
01.2017 - 08.2023
  • Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
  • Assisted in increasing spa revenue by effectively promoting and upselling various treatments and products.
  • Ensured proper sanitation procedures were followed for all areas of the facility, reducing risk of contamination or illness.
  • Maintained inventory levels to guarantee consistent availability of necessary supplies and products for smooth spa operations.
  • Established strong client relationships through exceptional customer service and communication skills.
  • Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
  • Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.
  • Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
  • Contributed to the salon's cohesive brand image by maintaining a polished appearance and professional demeanor at all times.
  • Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
  • Grew loyal clientele base through effective marketing and customer service.

Licensed Nail Technician

JT Nails
01.2017 - 10.2017

Receptionist

Bullhead City Fabrication, LLC
10.2016 - 12.2016
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.

PBX Operator

Colorado Belle Casino Resort
07.2016 - 10.2016
  • Improved customer satisfaction by efficiently handling and routing incoming calls to appropriate departments.
  • Streamlined call processing time with the effective usage of PBX software and hardware systems.
  • Reduced caller wait times, ensuring swift and accurate call transfers to the correct extensions.
  • Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
  • Provided exceptional customer service through polite and professional interactions with all callers.
  • Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.
  • Maintained an up-to-date knowledge of industry trends and advancements in PBX technology, ensuring optimal performance.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.

SmartStyle Hair Salon

Regis
06.2014 - 05.2016
  • Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
  • Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
  • Maintained inventory levels of salon products, reducing waste and ensuring availability for client use.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Contributed to the salon's positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Performed various skin treatments such as facials, chemical peels, and microdermabrasion to achieve desired results and enhance client satisfaction.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Performed eyebrow shaping and Brazilian waxing to provide symmetry and remove unwanted hair.
  • Applied eyelash extensions to enhance clients' eyes and create impact.
  • Styled hair, makeup and nails for customers for special events and occasions.

Licensed Nail Technician

Regal Nails Salon, Owner Diana Nguyen
05.2013 - 07.2014

Cashier

McDonald's, Edgewater Casino
06.2012 - 12.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

Certificate Of Completion - Cosmetology

All Beauty College
Fort Mohave, AZ
05.2013

GED -

Mohave Community College
Bullhead City, AZ
01.2012

Mohave High School
Bullhead City, AZ
05.2011

Skills

  • Client Consultation
  • Sanitation Procedure
  • Product Knowledge
  • Product Upselling
  • Proficient in Software
  • Customer Service
  • Appointment Management
  • Problem-Solving Skills
  • Workspace Organization
  • Relationship Building with customers
  • Payment Processing
  • Call Answering and Routing
  • Stay up to date with Industry Trends
  • Detail Oriented
  • Data Entry
  • Health and Safety Regulations

Timeline

Licensed Nail Technician

Regal Nails Salon, New Owner Kayly Huynh
01.2017 - 08.2023

Licensed Nail Technician

JT Nails
01.2017 - 10.2017

Receptionist

Bullhead City Fabrication, LLC
10.2016 - 12.2016

PBX Operator

Colorado Belle Casino Resort
07.2016 - 10.2016

SmartStyle Hair Salon

Regis
06.2014 - 05.2016

Licensed Nail Technician

Regal Nails Salon, Owner Diana Nguyen
05.2013 - 07.2014

Cashier

McDonald's, Edgewater Casino
06.2012 - 12.2012

Certificate Of Completion - Cosmetology

All Beauty College

GED -

Mohave Community College

Mohave High School

Languages

Vietnamese
Native or Bilingual
English
Native or Bilingual

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