Lily Johnson
Lonaconing,MD
Summary
Enthusiastic and detail-oriented instructor, cashier, and pet care specialist with an excellent history of providing quality instruction at practice and on the sales floor. Well-organized, dependable, and dedicated to supporting team members in all spheres. Passionate about teaching and excited to share knowledge and expertise with students of all ages.
Overview
6
6
years of professional experience
Work History
Cashier and Pet Care Associate
PetSmart
03.2023 - Current
- Worked flexible hours with open availability and took extra shifts as needed.
- Taught customers best animal husbandry and care practices based on veterinarian and zoologist recommendations.
- Closely followed detailed pet care operations plan to ensure good health and safety of animals in our care.
- Monitored animals for signs of disease or illness and treated those concerns accordingly.
- Addressed customer needs and made product recommendations to fulfill those needs.
- Consistently provided outstanding customer service while completing customer transactions, returns, and loyalty program sign-ups.
- Stocked merchandise in timely and efficient manner while managing storefront independently.
Colorguard Director, Choreographer, Instructor
Mountain Ridge High School
05.2020 - Current
- Attended all practices, meetings, football games, and competitions on time.
- Applied discipline and sense of responsibility toward all team and personal activities.
- Exhibited excellent teamwork by promoting camaraderie and self-discipline.
- Managed team member disagreements by prioritizing open communication and mutual respect.
- Managed time effectively during rehearsals and warm-up times for all performances, prioritizing important goals and communicating these effectively to team.
- Created and taught, in detail, dance and equipment routines.
- Altered instruction style and explanation based on student needs.
University Learning Assistant - PSYC101 Course
Frostburg State University
01.2024 - 05.2024
- Transformed content from traditional textbook presentations to quizzes, worksheets, interactives, and video formats.
- Answered student questions using personal examples, scientific evidence, and layman's terms to ensure student understanding and connection with material.
- Graded student reflective papers based on quality of writing and quality of evidence provided.
- Maintained close and open line of communication with mentees, checking on them regularly and providing them with prompt feedback.
- Managed classroom by paying close attention to student engagement and attention, altering my approach based on this assessment.
Lead Art Assistant
Mr. Toad's Pottery
09.2022 - 05.2023
- Independently instructed art courses of up to 15 students, aged 6 to 15 years old.
- Independently designed and managed after-hours specialty events, including pottery painting and candle-making classes.
- Demonstrated leadership and mastery of job skills by creating video-based training materials.
- Used Canva and Google Slides to create promotional materials and signage.
- Used critical thinking and problem-solving skills to help customers achieve their creative vision.
- Demonstrated tenacity and strong work ethic by completing detailed list of daily and focused goals each shift.
Education
Bachelor of Science - Psychology
Frostburg State University
Frostburg, MD05.2024
Associate of Science - Psychology
Frostburg State University
Cumberland, MD05.2022
High School Diploma -
Mountain Ridge High School
Frostburg, MD05.2020
Skills
- Organizational abilities
- Conflict resolution
- Time management skills
- Written and verbal communication
- Training and instruction
- Flexible instructional style
- Willingness to learn and alter approach
- Customer service
- Good work ethic and tenacity
- Positive attitude
Timeline
University Learning Assistant - PSYC101 Course
Frostburg State University
01.2024 - 05.2024
Cashier and Pet Care Associate
PetSmart
03.2023 - Current
Lead Art Assistant
Mr. Toad's Pottery
09.2022 - 05.2023
Colorguard Director, Choreographer, Instructor
Mountain Ridge High School
05.2020 - Current
Bachelor of Science - Psychology
Frostburg State University
Associate of Science - Psychology
Frostburg State University
High School Diploma -
Mountain Ridge High School