Lily Jones
Phoenix,AZ
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
The Henry Restaurant
Phoenix, AZ
10.2021 - Current
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Education
Bachelor of Science - Business Administration
Grand Canyon University
Phoenix, AZ04.2025
Skills
- Time Management
- Active Listening and Communication
- Warm and Welcoming
- Reservation Management
- Large Party Preparation
- Guest Greeting and Seating
- Wait List Management
- Restaurant Operation
- Front of House Management
- Table Assignment Management
- Seating Assignment Preparation
- VIP Support
Timeline
Restaurant Hostess
The Henry Restaurant
10.2021 - Current
Bachelor of Science - Business Administration
Grand Canyon University