Lily Juarez
El Paso,TX
Summary
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Burger King
Joshua Kobza
06.2020 - 10.2020
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
Boss Chicken
Kirk Robison
01.2020 - 05.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
Taco Cabana
Yadav Enterprises, Inc.
02.2019 - 05.2019
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
No Degree - Psychology
University of Phoenix
Phoenix, AZ05.2026
High School Diploma -
El Paso Academy
El Paso, TX06.2021
Skills
- Kitchen Safety Standards
- Portion Control
- Drive-Thru Operation
- Pack Deliveries
- Constructive Feedback
- Working with Teammates
- Brand Loyalty
- Training and Motivation
Timeline
Burger King
Joshua Kobza
06.2020 - 10.2020
Boss Chicken
Kirk Robison
01.2020 - 05.2020
Taco Cabana
Yadav Enterprises, Inc.
02.2019 - 05.2019
No Degree - Psychology
University of Phoenix
High School Diploma -
El Paso Academy
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