Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lily "Birdie" Knight

Baton Rouge,LA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bakery Clerk

Publix Bakery
08.2023 - 10.2024
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Supported special events by preparing custom orders according to client specifications and time constraints.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
  • Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in a team environment.
  • Enhanced store atmosphere with meticulous organization and cleanliness of bakery section, contributing to welcoming environment for customers.
  • Improved efficiency by organizing storage area for easy access to frequently used ingredients and supplies.
  • Addressed customer inquiries with knowledge and courtesy, building trust and enhancing shopping experience.

Shift Lead

Five Guys Enterprises LLC
05.2022 - 07.2023
  • Completed store opening and closing procedures and balanced tills.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Helped store management meet standards of service and quality in daily operations.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Completed cash and credit card transactions accurately using POS software.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.

Crew Member

Five Guys Enterprises LLC
04.2021 - 05.2022
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Education

High School Diploma -

Sandalwood High School
Jacksonville, FL
06.2019

Skills

  • Creative Solutions
  • Customer Service
  • Equipment Preparation and Maintenance
  • Regulatory Compliance
  • Quality Inspection and Control
  • General Housekeeping
  • Team Contribution
  • Time Management
  • Willingness to Learn and Improve
  • Store Opening and Closing
  • Dependable and Cooperative
  • Bakery equipment knowledge

Certification

  • ServSafe Certified

Timeline

Bakery Clerk

Publix Bakery
08.2023 - 10.2024

Shift Lead

Five Guys Enterprises LLC
05.2022 - 07.2023

Crew Member

Five Guys Enterprises LLC
04.2021 - 05.2022
  • ServSafe Certified

High School Diploma -

Sandalwood High School
Lily "Birdie" Knight