Summary
Overview
Work History
Education
Skills
Timeline
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Lily Koehler

Battle Creek,MI

Summary

Dynamic Customer Support Specialist with a proven track record at Sam's Club, excelling in problem-solving and active listening. Enhanced service delivery through quick adaptation to new systems, fostering strong client relationships that drove repeat business. Recognized for multitasking abilities and maintaining high customer satisfaction in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Customer Support Specialist

Sam's Club
03.2024 - Current
  • Provided support to customers by addressing inquiries and resolving issues efficiently.
  • Assisted in managing customer accounts and ensuring accurate information is maintained.
  • Adapted quickly to new systems and tools, enhancing overall service delivery capabilities.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.

Food Service Worker

Station 66
02.2020 - 11.2023
  • Assisted in maintaining cleanliness and organization in dining areas and kitchens.
  • Collaborated with team members to ensure efficient food service operations during peak hours.
  • Monitored inventory levels and reported shortages to management for timely restocking.
  • Followed health regulations and sanitation guidelines to ensure safe food handling practices.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.

Assistant Manager

Rue 21
01.2023 - 05.2023
  • Led team initiatives to enhance customer service quality and operational efficiency.
  • Streamlined inventory management processes, reducing discrepancies and optimizing stock levels.
  • Analyzed performance metrics to identify areas for improvement and implement effective solutions.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Education

High School Diploma -

Harper Creek Highschool
Battle Creek, MI
06-2021

Skills

  • Problem-solving
  • Active listening
  • Time management
  • Multitasking and organization
  • Empathy and patience
  • Team collaboration
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Analytical thinking
  • Workflow management
  • Stress management

Timeline

Customer Support Specialist

Sam's Club
03.2024 - Current

Assistant Manager

Rue 21
01.2023 - 05.2023

Food Service Worker

Station 66
02.2020 - 11.2023

High School Diploma -

Harper Creek Highschool

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