Lily Kolm
New Castle,NH
Overview
4
4
years of professional experience
Work History
Server/Host
The Outermost Inn
06.2025 - 08.2025
- Managed tasks from stocking, delivering food, and customer relations while ensuring diligent organization
- Bussed and reset tables to keep dining room and work areas clean
- Cultivated warm relationships with regular customers
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained high level of professionalism in a fast paced environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
The Homeport
06.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Training new employees, helping to maintain an organized, efficient, and collaborative work environment
Day Camp Counselor
Chilmark Community Center
06.2022 - 08.2022
- Managed behavior issues through positive reinforcement techniques
- Established rules to maintain order amongst groups of campers.
- Actively participated in weekly staff meetings to discuss progress updates or upcoming events at the camp.
- Adapted to succeed in a challenging and stressful environment.
- Built and maintained positive relationships with campers, staff, and families.
- Provided first aid assistance when needed, prioritizing camper health and well-being at all times.
- Promoted personal growth among campers by encouraging independence, resilience, and problem-solving skills.
- Contributed to a positive camp culture by modeling enthusiasm, respect, and kindness in all interactions with campers and coworkers.
Restaurant Hostess
The Chilmark Tavern
06.2021 - 08.2022
- Maintained order and organization.
- Monitored restaurant activity to determine seating and dining flow.
- Helped bus tables and ran food during high-volume periods.
- Managed dissatisfaction from guests calmly and diplomatically.
- Processed phone and online orders while balancing in person interactions simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans.
Ice Cream Server
The Galley
07.2021 - 08.2021
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained a clean and well-organized workspace.
- Communicated with co-workers and management to properly serve guests.
- Consistently handled cash transactions with accuracy and speed.
- Followed all health and safety guidelines to reduce risks.
- Informed management of any issues or complaints from customers during my shift.
- Developed the ability to work under pressure while serving customers quickly and efficiently.
Education
High School Diploma -
The Governors Academy
06.2025
BBA - Marketing
Fordham University
Bronx, NY05-2028
Skills
- Communication
- Canva design
- Social platforms
- Strategic planning
- Interpersonal skills
- Customer service
- Organization
- Team collaboration
- Team building
Timeline
Server/Host
The Outermost Inn
06.2025 - 08.2025
Server
The Homeport
06.2024 - 08.2024
Day Camp Counselor
Chilmark Community Center
06.2022 - 08.2022
Ice Cream Server
The Galley
07.2021 - 08.2021
Restaurant Hostess
The Chilmark Tavern
06.2021 - 08.2022
High School Diploma -
The Governors Academy
BBA - Marketing
Fordham University
Similar Profiles
Scott GreweScott Grewe
Executive Chef at Outermost InnExecutive Chef at Outermost Inn
Dawson BertrandDawson Bertrand
Parts Manager, Captain, Forklift Operator at Outermost Harbor MarineParts Manager, Captain, Forklift Operator at Outermost Harbor Marine
Chastine Ann Elgarico BelardeChastine Ann Elgarico Belarde
Cluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express JumeirahCluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express Jumeirah
Don WhiteDon White
Chief of Police at Town of New CastleChief of Police at Town of New Castle
Mark H GardnerMark H Gardner
Deputy General Counsel at Pease Development AuthorityDeputy General Counsel at Pease Development Authority