Lily Kolm
New Castle,NH
Overview
4
4
years of professional experience
Work History
Server/Host
The Outermost Inn
Aquinnah, MA
06.2025 - 08.2025
- Managed tasks from stocking, delivering food, and customer relations while ensuring diligent organization
- Bussed and reset tables to keep dining room and work areas clean
- Cultivated warm relationships with regular customers
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained high level of professionalism in a fast paced environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
The Homeport
Chilmark, MA
06.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Training new employees, helping to maintain an organized, efficient, and collaborative work environment
Day Camp Counselor
Chilmark Community Center
Aquinnah, MA
06.2022 - 08.2022
- Managed behavior issues through positive reinforcement techniques
- Established rules to maintain order amongst groups of campers.
- Actively participated in weekly staff meetings to discuss progress updates or upcoming events at the camp.
- Adapted to succeed in a challenging and stressful environment.
- Built and maintained positive relationships with campers, staff, and families.
- Provided first aid assistance when needed, prioritizing camper health and well-being at all times.
- Promoted personal growth among campers by encouraging independence, resilience, and problem-solving skills.
- Contributed to a positive camp culture by modeling enthusiasm, respect, and kindness in all interactions with campers and coworkers.
Restaurant Hostess
The Chilmark Tavern
Aquinnah, MA
06.2021 - 08.2022
- Maintained order and organization.
- Monitored restaurant activity to determine seating and dining flow.
- Helped bus tables and ran food during high-volume periods.
- Managed dissatisfaction from guests calmly and diplomatically.
- Processed phone and online orders while balancing in person interactions simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans.
Ice Cream Server
The Galley
Menemsha, MA
07.2021 - 08.2021
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained a clean and well-organized workspace.
- Communicated with co-workers and management to properly serve guests.
- Consistently handled cash transactions with accuracy and speed.
- Followed all health and safety guidelines to reduce risks.
- Informed management of any issues or complaints from customers during my shift.
- Developed the ability to work under pressure while serving customers quickly and efficiently.
Education
High School Diploma -
The Governors Academy
06.2025
BBA - Marketing
Fordham University
Bronx, NY05-2028
Skills
- Communication
- Canva design
- Social platforms
- Strategic planning
- Interpersonal skills
- Customer service
- Organization
- Team collaboration
- Team building
Timeline
Server/Host
The Outermost Inn
06.2025 - 08.2025
Server
The Homeport
06.2024 - 08.2024
Day Camp Counselor
Chilmark Community Center
06.2022 - 08.2022
Ice Cream Server
The Galley
07.2021 - 08.2021
Restaurant Hostess
The Chilmark Tavern
06.2021 - 08.2022
High School Diploma -
The Governors Academy
BBA - Marketing
Fordham University