Lily Kuykendall
Broadway,NC
Summary
Compassionate and experienced nanny skilled in developing engaging educational activities tailored to children's needs.
Known for fostering open communication with families and creating a safe, nurturing environment to support emotional and social growth.
Keeps an openminded approach, willingness to learn, and flexibility to adapt to each child and families needs and routines.
Overview
8
8
years of professional experience
Work History
Professional Nanny
Self-employed
05.2020 - Current
- Provided attentive care and supervision for children, ensuring safety and emotional support.
- Developed engaging educational activities tailored to children's developmental needs and interests.
- Maintained clear communication with parents regarding children's progress and daily activities.
- Organized and implemented daily routines, fostering structure and stability in children's lives.
- Created a nurturing environment that encouraged social interaction and positive relationships among peers.
- Fostered strong relationships with families, prioritizing open communication and trustbuilding.
- Maintained household cleanliness through light housekeeping tasks, contributing to a well-organized living space for the entire family.
Customer Service Representative
PNC Bank
08.2021 - 09.2022
- Resolved customer inquiries and issues via phone and online channels, ensuring high satisfaction levels.
- Collaborated with cross-functional teams to streamline service processes and enhance customer experience.
- Mentored new staff on best practices for handling customer interactions and system navigation.
- Implemented solutions that reduced average response time and improved operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Consistently met call time expectations and kept calls under 3 minutes.
Cashier
Lowes Home Improvment
01.2019 - 07.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed cash drawer, ensuring accurate cash handling and reconciliation at shift end.
- Assisted in maintaining store organization and cleanliness to enhance the shopping experience.
- Collaborated with team members to streamline checkout processes during peak hours.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Social And Behavioral Science - Social Work
Arizona State University
Tempe, AZSkills
- Strong communication skills
- Potty training assistance
- Infant care experience
- Child development expertise
- Creative play strategies
- Hygiene and grooming assistance
- Safe transportation practices
- Outdoor activity supervision
- Nutrition and meal planning
- Social skill development
Timeline
Customer Service Representative
PNC Bank
08.2021 - 09.2022
Professional Nanny
Self-employed
05.2020 - Current
Cashier
Lowes Home Improvment
01.2019 - 07.2020
Bachelor of Social And Behavioral Science - Social Work
Arizona State University