Lily Lanagan
Summary
Results-driven Computer Science graduate with extensive hands-on experience in web applications, systems, and quality assurance. Expertise in developing reliable and maintainable features using C++, Python, and React on Linux/Unix platforms, complemented by a strong background in API integration and SQL databases. An operational mindset, honed through university IT support and leadership roles, ensures a calm demeanor under pressure while prioritizing resilient, customer-centered solutions. Dedicated to delivering high-quality software that meets user needs, enhances overall system performance, and drives successful project outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Intern (paid)
Aramark
Tallahassee, Florida
02.2026 - 08.2026
- Provided Tier 1 IT support in a live university environment across workstations, printers, networked devices, and POS systems.
- Diagnosed hardware and software issues, applied updates, configured devices, and resolved user-reported problems to maintain reliable daily operations.
- Maintained accurate infrastructure documentation, including device inventories, face-plate and power mappings, port status, IP address assignments, and configuration records in centralized tracking tools.
- Identified nonfunctional connections to support remediation and ongoing infrastructure maintenance.
- Supported the setup and deployment of POS systems for the student union by configuring workstations, validating connectivity, troubleshooting transaction issues, and assisting with application interfaces used for food ordering and payments.
- Contributed to basic database-related tasks and secure system configurations aligned with coursework and operational requirements.
- Collaborated with team members to uphold system reliability during daily operations and events, communicated status updates and escalations clearly, and provided limited AV support as needed, including microphones, broadcast equipment, lighting adjustments, and stage setup.
Shift Supervisor/Trainer
Starbucks
Florida
02.2019 - 08.2024
- Directed floor operations for a high-volume cafe, assigning positions, scheduling breaks, and optimizing deployment to meet speed-of-service and quality targets.
- Coached baristas in real time, resolved customer escalations, and maintained a calm, productive shift environment during peak traffic.
- Enforced food safety and QA standards (temperature logs, rotation/dating, pulls, donation prep) in line with company and regulatory requirements.
- Managed cash controls including till/safe counts, deposits, bank drops, and change orders with accurate documentation.
- Oversaw inventory: conducted counts, received and stored deliveries, monitored pars, and kept precise records to reduce out-of-stocks.
- Reviewed shift KPIs with leadership, identifying issues and implementing process improvements.
- Trainer
- On-boarded and up-skilled new hires on beverage quality, POS, customer service, and safety standards through hands-on training.
- Reinforced SOPs, ensured completion of required modules, and provided ongoing coaching to baristas and peer supervisors.
- Served as a go-to resource for policy, procedures, and troubleshooting to ensure consistent execution.
- Barista
- Prepared handcrafted beverages and food to standard while operating espresso and brewing equipment efficiently.
- Delivered friendly, efficient service across cafe and drive-thru; handled POS, cash, and receipt issues accurately.
- Maintained clean, organized workstations and guest areas in compliance with health, safety, and sanitation guidelines.
Education
Bachelor of Science - Computer Science
Florida State University
Tallahassee05.2025
Associates of Arts -
Daytona State College
Deland08.2021
Skills
- C
- Python
- C
- Linux
- React
- Software Testing & QA
- Problem Solving
- Code Debugging
- Application Development
- Object-Oriented Programming (OOP)
- Version Control (Git)
- Software Design
- Infrastructure Documentation
- System Troubleshooting
- Technical Support
- SQL
- SQLite
- Database Management
- Client-Server Architecture
- API Integration
- Software Testing
- Quality Assurance
- UI Design
- UX Design
- Software development
Certification
Git Essential Training: The Basics — LinkedIn Learning
Completed September 2023
LANGUAGES
English
Native or Bilingual
Spanish
Limited Working
Japanese
Elementary
Korean
Elementary
Timeline
IT Intern (paid)
Aramark
02.2026 - 08.2026
Shift Supervisor/Trainer
Starbucks
02.2019 - 08.2024
Bachelor of Science - Computer Science
Florida State University
Associates of Arts -
Daytona State College
COURSES
- June 2022 – August 2022 Data Structures I, Florida State University
- August 2023 – December 2023 Data Structures II, Florida State University
- August 2024 – December 2024 Operating Systems, Florida State University
- August 2023 – December 2023 Computer Architecture, Florida State University
- August 2022 – December 2022 Computer Organization I, Florida State University
- August 2023 – December 2023 Software Engineering I, Florida State University
- January 2024 – April 2024 Software Engineering II, Florida State University
- January 2024 – April 2024 Software Engineering Capstone, Florida State University
- August 2024 – December 2024 Computer Security Fundamentals, Florida State University
- January 2025 – April 2025 Programming Secure, Parallel & Distributed Applications, Florida State University
- June 2024 – August 2024 Computer & Network Systems Administration, Florida State University
- August 2022 – December 2022 Discrete Mathematics I, Florida State University
- June 2024 – August 2024 Discrete Mathematics II, Florida State University
- January 2024 – April 2024 Theory of Computation, Florida State University
- January 2024 – April 2024 Introduction to Artificial Intelligence, Florida State University
- January 2024 – April 2024 Special Topics in Computer Science (High Performance Computing), Florida State University
- January 2022 – April 2022 Applied Linear Algebra I, Florida State University
- January 2022 – April 2022 Introduction to Programming, Florida State University
- January 2023 – April 2023 Physics II w/ Calculus, Florida State University
- January 2023 – April 2023 Applied Statistics for Engineering & Science, Florida State University
- Introduction to Programming (C) , Daytona State College
- August 2020 – December 2020 Calculus I, Daytona State College
- January 2021 – April 2021 Calculus II, Daytona State College
- June 2021 – August 2021 Differential Equations, Daytona State College
- August 2020 – December 2020 Elementary Statistics, Daytona State College
- January 2020 – April 2020 Writing with Research, Daytona State College
- January 2020 – April 2020 Report Writing, Daytona State College
Hobbies and Interests
Travel, reading, learning new languages and instruments, building personal applications.