Lily Lao
Newport
Summary
Dynamic and dedicated professional with extensive experience at Bella Nail Bar salon, excelling in nail art and sanitation procedures. Proven ability to enhance customer satisfaction through exceptional service and teamwork. Committed to maintaining high standards while managing inventory and fostering a welcoming environment for clients.
Overview
9
9
years of professional experience
Work History
Manicurist
Bella Nail Bar salon / Nailsbabe
Sacramento
01.2025 - Current
- Performed manicures, pedicures, nail art, paraffin treatments and other related services.
- Cleaned and sanitized tools and work station in adherence with safety requirements.
- Assisted in stocking shelves with supplies such as nail polishes, files, buffers and more.
- Completed daily customer appointments and updated master schedule.
- Developed strong relationships with existing clients by providing excellent service.
- Maintained cleanliness of the salon by sanitizing tools and equipment between clients.
- Greeted customers, provided information about services and products, and answered any questions.
Pharmacy Technician
Cubs Food Pharmacy
Stillwater
12.2022 - 12.2023
- Provided customer service to patients by answering questions about medications and health-related topics.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Prepared and processed medical insurance claim forms and records.
- Operated cash registers to accept payments from customers.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
CNA
Sky Park Gardens Assisting Living
Sacramento
03.2018 - 12.2019
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Planned and served meals and snacks to patients according to prescribed diets.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Cafe Assistant
La Bou Bakery & Cafe
Sacramento
01.2016 - 12.2017
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Followed health and safety regulations when handling food items or operating machinery.
- Set up dining areas for guests prior to their arrival including arranging tables, chairs and silverware.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Education
High School Diploma -
American Legion
Sacramento, CA06-2016
Skills
- Nail art
- Paraffin treatments
- Sanitation procedures
- Inventory management
- Customer service
- Team collaboration
Languages
hmong
Native/ Bilingual
Timeline
Manicurist
Bella Nail Bar salon / Nailsbabe
01.2025 - Current
Pharmacy Technician
Cubs Food Pharmacy
12.2022 - 12.2023
CNA
Sky Park Gardens Assisting Living
03.2018 - 12.2019
Cafe Assistant
La Bou Bakery & Cafe
01.2016 - 12.2017
High School Diploma -
American Legion
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