Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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Lily Lindsey

Supervisor
Longview,WA

Summary

Seasoned Supervisor successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
808 Ocean Beach Hwy, Longview, WA 98632
05.2023 - Current
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Conducted regular evaluations of employee performance, identifying areas for improvement, and offering targeted guidance for skill development.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Effective communication and problem resolution.
  • Daily safe counts and balancing of cash drawers, finalizing deposits, and change orders with Garda.
  • Inventory management: filling daily/weekly orders, as well as creating inventory reports.
  • Utilizing operational tools to achieve excellence.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.

Barista

Starbucks
100 N Minor Rd, Kelso, WA 98626
09.2019 - 05.2023
  • Carrying out the mission statement of Starbucks.
  • Connecting with customers and coworkers; developing relationships with patrons of the store.
  • Excellent interpersonal skills.
  • Motivated, and able to remain calm in a fast-paced work environment.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Education

Bachelor of Arts - Marketing

Washington State University
14204 NE Salmon Creek Ave, Vancouver, WA 98686
08.2024

Some College (No Degree) - Business Management

César Ritz Colleges
Rte Cantonale 51a, 1897 Port-Valais, Switzerland
04-2023

Skills

  • Schedule oversight
  • Inventory control
  • Training and mentoring
  • Performance reviewing
  • Shift checklists
  • Staff motivation

Accomplishments

  • Managed U.S. Starbucks Oleato Launch, 2023
  • August 2022 Partner Of The Quarter Award
  • May 2020's Guest Service Expert Of The Month
  • July 2019's Guest Service Expert Of The Month
  • October 2019's Guest Service Expert Of The Month

Certification

  • TEFL certified

References

References available upon request.

Timeline

Shift Supervisor

Starbucks
05.2023 - Current

Barista

Starbucks
09.2019 - 05.2023

Bachelor of Arts - Marketing

Washington State University

Some College (No Degree) - Business Management

César Ritz Colleges

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