Lily Lovegren
Omaha,NE
Summary
Versatile Office Administrator & Project Manager with 9+ years delivering full-cycle administrative, HR, billing, and operational leadership through Love Administrative Agency. Expert in scaling medical clinics, optimizing multi-acre properties (50% cost reduction), and driving long-term client goals.
Overview
10
10
years of professional experience
Work History
Office Manager (Independent Contractor)
SPOT Pediatric Clinic
11.2024 - Current
- Cultivated patient pipeline and expanded clientele through targeted LinkedIn and social media campaigns, booking clinic 3–6 months in advance
- Streamlined scheduling, billing, and insurance verification using Google Workspace, QuickBooks, and AI automation
- Coordinated patient intake procedures, ensuring compliance with clinic policies and enhancing patient experience.
- Onboarded staff via Gusto Payroll and created SOPs that reduced administrative errors by 40%
- Developed operational protocols that improved clinic workflow and reduced appointment wait times.
- Implemented electronic health record systems, enhancing data accuracy and accessibility for clinical staff.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
Co-Founder & Part-Time Director
Lovegren Family Foundation (501(c)(3))
01.2022 - Current
- Manage $50K annual budget, 5-member board of directors, and team of volunteers
- Oversaw operational processes, ensuring alignment with organizational mission and compliance standards.
- Analyzed program outcomes to drive continuous improvement and strategic decision-making within the foundation.
- Developed and implemented strategic initiatives to support community engagement and philanthropy goals.
- Led fundraising efforts, resulting in increased donor contributions and community outreach impact.
Property Manager & Administrative Consultant (Owner/Operator)
Love Administrative Agency
04.2016 - 04.2025
- Managed 5+ multi-acre residential/commercial properties for private clients; achieved self-sufficiency and cut upkeep costs 50% through vendor negotiation, preventive maintenance, and energy upgrades
- Handled full-cycle HR: recruiting, team leadership, payroll (ADP/Gusto), compliance, and conflict resolution
- Directed $500K+ renovation projects on time/budget; delivered 100% client goal attainment
- Oversaw property maintenance operations, coordinating timely repairs and enhancing overall property condition.
- Developed and implemented leasing strategies, improving operations costs across multiple properties.
- Implemented new filing system, improving document retrieval speed and accuracy.
- Managed vendor relationships, negotiating contracts for cost-effective services and supplies.
- Developed training materials for onboarding new staff, fostering quick adaptation to company culture.
Education
Bachelor of Business Administration -
University of Southern California
Los Angeles, CA06-2020
Associate of Arts - Business Management
Iowa Western Community College
Council Bluffs, IA05-2015
Associate of Arts - Culinary Arts: Baking And Pastry
Iowa Western Community College
Council Bluffs, IA05-2015
Skills
- Project Management (Asana Workflow Specialist)
- QuickBooks, Medical billing, General billing, Gusto Payroll
- AI prompt engineering
- 64 WPM
- Digital marketing, strategy, analytics
- LinkedIn, TikTok, Youtube, Facebook, Social Media Management
- Recruiting, Onboarding, Employee Benefits
- Customer service
- Organizational skills
- Data entry
- Strategic thinker
- CRM management
- Web 20 savvy
- ROI analysis
Timeline
Office Manager (Independent Contractor)
SPOT Pediatric Clinic
11.2024 - Current
Co-Founder & Part-Time Director
Lovegren Family Foundation (501(c)(3))
01.2022 - Current
Property Manager & Administrative Consultant (Owner/Operator)
Love Administrative Agency
04.2016 - 04.2025
Bachelor of Business Administration -
University of Southern California
Associate of Arts - Business Management
Iowa Western Community College
Associate of Arts - Culinary Arts: Baking And Pastry
Iowa Western Community College
Locations
- Omaha, Nebraska
- Los Angeles, CA
Leadership Community
Co-Founder & Part-Time Director, Lovegren Family Foundation (501(c)(3)), Los Angeles, CA, 01/01/22. Secure grants and partnerships to develop community gardens, art museums, & learning spaces to support overlooked and marginalized groups in the greater Los Angeles area.