Lily Lovejoy-Johnson
Boone,NC
Summary
Dynamic professional with a proven track record at Appalachian State University, excelling in written and oral communication and computer assistance. Expert in transforming library services through meticulous cataloging and innovative web design, enhancing user satisfaction. Demonstrated leadership in team projects, significantly improving operational efficiency. Skilled in fostering educational and welcoming environments, showcasing exceptional multitasking and interpersonal abilities. Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems. Meticulous in data management procedures. Skilled IT professional well-versed in mainframe operations, daily reporting and data management. Adept at generating reports, documenting changes and updating logs. Offering over 5 years of related experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Library Assistant
Appalachian State University
01.2024 - Current
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
- Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.
Hostess
Sorrento's Italian Bistro
08.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Babysitter/House and Pet Sitter
Myself
01.2015 - Current
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
Intern
Katie's Piano Recital
05.2022 - 08.2022
- Utilized a variety of graphic-design programs to create detailed animations for a local children's piano recital.
- Met with piano students and their families to gather information and develop ideas for their animations.
- Fostered relationships with community partners and local nonprofits to help put together recital.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
Server/Bakery Assistant
Asali Desserts & Cafe
02.2022 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server/Hostess
Goji Bistro
03.2021 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
No Degree - Computer And Information Sciences
Appalachian State University
Boone, NC08.2026
High School Diploma -
Apex High School
Apex, NC08.2022
High School Diploma -
The Academy Of Information Technology Cohort
Apex, NC08.2022
Skills
- Written and oral communication
- Computer Assistance
- Cataloging and shelving
- Shelf reading
- Data Management
- System Configuration
- Help Desk Experience
- Web Design
Certification
- HTML Certified
- Adobe: Illustrator Photoshop
- Microsoft Word and Powerpoint
Additional Information
During high school, I was part of the Academy of Information Technology (AOIT) cohort, where I learned a variety of skills and computer applications. AOIT is a specialized learning community within Apex High School, designed as a four-year program. It has an open and equitable recruitment process that reflects the school's diverse demographics. However, students must be assigned to Apex High School to apply. Once accepted, students remain with a core group of specially trained teachers throughout their high school years. This model allows teachers to develop interdisciplinary projects that make learning relevant and engaging. Through hands-on, real-world experiences, the Academy exposes students to careers in Information Technology.
Languages
Japanese
Professional Working
American Sign Language
Limited Working
Spanish
Limited Working
Timeline
Library Assistant
Appalachian State University
01.2024 - Current
Hostess
Sorrento's Italian Bistro
08.2023 - Current
Intern
Katie's Piano Recital
05.2022 - 08.2022
Server/Bakery Assistant
Asali Desserts & Cafe
02.2022 - 08.2022
Server/Hostess
Goji Bistro
03.2021 - 12.2021
Babysitter/House and Pet Sitter
Myself
01.2015 - Current
No Degree - Computer And Information Sciences
Appalachian State University
High School Diploma -
Apex High School
High School Diploma -
The Academy Of Information Technology Cohort