Lily Maguire
Osceola,IN
Summary
Dynamic leader with a proven track record at Granger Community Church, enhancing guest satisfaction and loyalty through exceptional communication and problem-solving skills. Skilled in training and mentoring, I excel in fast-paced environments, driving team efficiency and guest service excellence. Expert in guest complaint resolution, ensuring a positive, professional guest experience.
Overview
2
2
years of professional experience
Work History
Guest Experience Leader
Granger Community Church
12.2022 - Current
- Play an active role in resolving guest complaints, leading to increased satisfaction and positive feedback.
- Trained new team members on best practices in delivering outstanding guest satisfaction in a fast-paced environment.
- Developed strong relationships with guests, resulting in increased loyalty and return visits.
- Enhanced guest satisfaction by attentively addressing their needs and promptly resolving any issues.
- Handling the schedules of 18 volunteers.
Sales Associate Specialist
Main Street Shoe Company
11.2022 - 11.2023
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
Education
Clay High School
South Bend, INSkills
- Leadership Qualities
- Guest experiences
- Exceptional communication
- Guest Services
- Team Supervision
- Telephone Etiquette
- Guest communication
- Guest complaint resolution
- Complaint Handling
- Team member development
- Hospitality best practices
- Guest inquiry resolution
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Effective Communication
- Relationship Building
- Training and mentoring
- Task Prioritization
- Professionalism
- Professional Demeanor
Timeline
Guest Experience Leader
Granger Community Church
12.2022 - Current
Sales Associate Specialist
Main Street Shoe Company
11.2022 - 11.2023
Clay High School
Similar Profiles
David FordyceDavid Fordyce
2nd Shift Supervisor Facilities at Granger Community Church2nd Shift Supervisor Facilities at Granger Community Church
David FordyceDavid Fordyce
2nd Shift Supervisor Facility Care at Granger Community Church2nd Shift Supervisor Facility Care at Granger Community Church
Deborah MyersDeborah Myers
Church Janitor at Cosecha church and Granger Church Dios vivoChurch Janitor at Cosecha church and Granger Church Dios vivo
Kristin WallaceKristin Wallace
Licensed Practical Nurse at All Homecare ServicesLicensed Practical Nurse at All Homecare Services
David BoutsomsyDavid Boutsomsy
Police Officer at South Bend Police DepartmentPolice Officer at South Bend Police Department