Lily Maldonado
Colorado Springs,CO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Sales Associate
PetSmart
01.2021 - 01.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Head Cashier
Sprouts Farmer's Market
03.2019 - 12.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Wrapped, boxed and weighed bakery department products.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Resolved escalated customer disputes with special actions such as discounts.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Front End Manager
Albertsons
07.2017 - 02.2019
- Providing premier customer service, including greeting them and responding to questions, Responsible for MOD (Manager on Duty shifts) three times a week for entire store operation, Receive payment by cash, check, credit cards, vouchers, or automatic debits, Issue receipts, refunds, credits, or change due to customers, Responsible for accounting, book-keeping, office operation, and accountability, Excellent interpersonal communication, Ability to effectively manage time and prioritize tasks
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Maintained strong customer relations and effective customer service standards.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees through day-to-day work and complex problems.
- Prepared weekly employee work schedules to meet operational needs.
- Evaluated employee performance and made recommendations for improvements.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Recorded financial transactions and performed account reconciliations.
- Managed shelf inventory and customer-focused loss prevention strategies.
- Created, prepared, and delivered reports to various departments.
- Developed and implemented robust training and mentoring strategies.
- Worked with security staff and law enforcement on shoplifting and vandalism response.
- Reviewed financial reports and trend forecasts.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained accurate records of sales and financial transactions.
- Confirmed continual compliance with all applicable laws and regulations regarding store operations.
- Developed and implemented strategies to optimize store sales and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Manager
Dominos
01.2016 - 12.2016
- Operate all equipment, Receive and process telephone orders.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Cesar E. Chavez Learning Acad - Arts/Theatre/Entertain Mag
San Fernando, CA05.2015
Skills
- Expense Tracking
- Policy Implementation
- Financial Management
- Report Generation
- Verbal and Written Communication
- File Coordination
- Team Collaboration
- Problem Solving Abilities
- Data Entry Accuracy
- Analytical Skills
- Critical Thinking
- Attention to Detail
- Decision Making
- Word Processing
- Payment Management
- Schedule Preparation
- Project Management
- Complex Problem-Solving
- Sales Techniques
- Staff Management
- Negotiation
- Organizational Skills
- Emotional Intelligence
- Goal Setting
- Computer Skills
- Good Judgment
- MS Office
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
PetSmart
01.2021 - 01.2022
Head Cashier
Sprouts Farmer's Market
03.2019 - 12.2020
Front End Manager
Albertsons
07.2017 - 02.2019
Manager
Dominos
01.2016 - 12.2016
High School Diploma -
Cesar E. Chavez Learning Acad - Arts/Theatre/Entertain Mag