Lillian Mann
Edgefield,SC
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
6
6
years of professional experience
Work History
Senior Brand Ambassador
American Eagle Outfitters, Inc
06.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Increased customer loyalty through personalized engagement activities and product demonstrations.
Assistant Caterer
Delectable Delights
01.2018 - Current
- Created catering menu based upon client specifications, event type, dietary needs and budget
- Provided friendly, courteous service to create memorable moments for guests
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise
- Monitored dietary restrictions and served guests with special needs
- Cleared dishes and glassware quickly following each course
- Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality
- Delivered catered food and supplies to facility for on-time set-up.
Brand Ambassador
Old Navy
01.2021 - 05.2023
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
- Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
Cashier
KJ's Market
12.2020 - 08.2021
- Reviewed and resolved differences between accounting information and cash drawer
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Used cash registers and POS systems to request and record customer orders and compute bills
- Assisted customers by answering questions and fulfilling requests.
Cashier
Bilo
01.2018 - 01.2020
- Reviewed and resolved differences between accounting information and cash drawer
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Used cash registers and POS systems to request and record customer orders and compute bills
- Assisted customers by answering questions and fulfilling requests
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Salesperson
Big Smile Peaches
03.2018 - 08.2018
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
Education
Bachelor of Science - Psychology With A Focus in ABA Therapy
Mars Hill University
Mars Hill05.2024
Skills
- Credit card processing
- Payment collection
- Bagging and Packaging
- Merchandise Restocking
- Product and Service Sales
- Maintaining Store Appearance
- Retail Merchandising
- Price changes
- Receipt and refund issuance
- Cash register operations
- Refunds and exchanges
- Customer Service
- Staff Management
- Deposit Preparation
- Merchandising Operations
- Product Knowledge
Timeline
Senior Brand Ambassador
American Eagle Outfitters, Inc
06.2022 - Current
Brand Ambassador
Old Navy
01.2021 - 05.2023
Cashier
KJ's Market
12.2020 - 08.2021
Salesperson
Big Smile Peaches
03.2018 - 08.2018
Assistant Caterer
Delectable Delights
01.2018 - Current
Cashier
Bilo
01.2018 - 01.2020
Bachelor of Science - Psychology With A Focus in ABA Therapy
Mars Hill University