Lily Marchessault
Burlington,VT
Summary
In my years working in customer service, I have learned skills that have allowed me to work with a team, maintain a professional attitude, problem solve and fulfill customers needs while in a fast-paced environment. I'm hoping to use my current skills to grow and pursue further goals of working with an organization while being able to provide knowledge on sustainable growth and applied economics.
Overview
4
4
years of professional experience
Work History
Teacher's Assistant
University Of Vermont
01.2024 - Current
- Teaching assistant for an upper level Macroeconomics course at the University of Vermont. Work included monitoring student attendance and participation, oversaw the functionality of Brightspace, a platform for student use, and graded student work.
- Collaborated with staff in curriculum reviews to improve course and program offerings.
- Created and maintained course websites and materials to provide students with easy access to course materials and resources.
Server
American Flatbread
04.2023 - Current
- Implemented time management strategies to optimize efficiency during peak hours without compromising the quality of service provided to patrons.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
Service Learning Volunteer
Vermont Department Of Health
08.2023 - 12.2023
- Through a service learning course at the University of Vermont I was able to work directly with the Vermont Department of Health. By interviewing faculty of schools across Vermont and doing extensive research, we were able provide an in-depth policy report focused on preparedness for heat related diseases in children and adults in school settings.
- Facilitated community outreach to expand participation and support.
Intern
Vermont Attorney General's Office
01.2024 - 05.2024
- Assisting consumers and the public through outreach and education. Work includes helping consumers and businesses resolve consumer problems through a complaint mediation service and helps connect callers to additional information and referral services.
Teacher's Assistant
University Of Vermont
08.2023 - 12.2023
- Teaching assistant for the largest introductory class at UVM focusing world issues and development. Work included grading, problem solving, rubric writing and critiquing, and closely working and in-depth communication with faculty and students.
- Collaborated with other faculty and staff to improve teaching and learning by sharing resources and best practices.
- Built and maintained professional relationships with students and faculty members.
- Supported instructors in grading exams and papers, maintaining accurate records of student performance throughout the semester.
Server
Waterworks Food And Drink
01.2020 - 01.2023
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Community Development & Applied Economics
University of Vermont
Burlington, VT05.2024
Skills
- Small Group and Individual Assistance
- Real-World Applications
- Conflict Resolution
- Collaborative Teamwork
- MS Office
- Attention to Detail
- Critical Thinking
Timeline
Teacher's Assistant
University Of Vermont
01.2024 - Current
Intern
Vermont Attorney General's Office
01.2024 - 05.2024
Service Learning Volunteer
Vermont Department Of Health
08.2023 - 12.2023
Teacher's Assistant
University Of Vermont
08.2023 - 12.2023
Server
American Flatbread
04.2023 - Current
Server
Waterworks Food And Drink
01.2020 - 01.2023
Bachelor of Science - Community Development & Applied Economics
University of Vermont
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