Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Work Availability
Work Preference
Timeline
AdministrativeAssistant
Lily McKinney

Lily McKinney

Laguna Beach,CA

Summary

I have excellent service and communication skills and am focused on building customer loyalty with a relationship-oriented approach. I am a motivated Sales Associate with strong communication skills and a passion for building relationships with clients. I retain a background in retail and a focus on delivering exceptional shopping experiences. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Resourceful Internet Researcher known for high productivity and efficiency in task completion. Possess specialized skills in data analysis, advanced search techniques, and information verification. Excel in critical thinking, problem-solving, and adaptability, ensuring thorough research outcomes and reliable reporting.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Sales Associate

Victoria's Secret
Mission Viejo, CA
11.2023 - Current
  • Demonstrates outstanding communication and interpersonal skills while assisting customers with product selection and purchases
  • Collaborates with team members to create visually appealing product displays that drive customer engagement and sales
  • Maintains a clean and organized work environment to enhance the shopping experience for customers
  • Utilizes POS systems to process transactions accurately and efficiently
  • Provides top-notch customer service by actively listening to and addressing customer needs and concerns
  • Participates in regular product knowledge training sessions to stay informed about new merchandise and promotions

Personal Shopper

Instacart
07.2021 - 11.2023
  • Addressed customer needs, responding to specific requests
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly
  • Suggested comparable products to replace out-of-stock items
  • Listened to customer needs to identify and recommend best products and services

Team Member

Dog Ranch Bed & Biscuit
Laguna Beach, CA
07.2018 - 05.2019
  • Dog supervision in yards and in kennels
  • Feeding and medicating overnight dogs paying special attention to individual prescriptions and needs
  • Cleaning and sanitizing kennels, dishes, and yards
  • Receiving and releasing dogs from and to owners while updating the owners' wishes and requirements for their animals
  • Reporting the highlights of each pet's stay and relevant information to owners
  • Transporting dogs to and from veterinarians for appointments

Seasonal Associate

Victoria's Secret
11.2017 - 01.2018
  • Working as part of a team of demonstrators accommodating crowds during the holiday season
  • Operating cash register
  • Hospitality: greeting and welcoming customers to the store
  • Maintaining a clean and orderly work environment

Crew Member

Boba Me Baby
Laguna Beach, CA
01.2016 - 05.2017
  • Prepared food items according to company standards and customer preferences
  • Followed all safety and sanitation procedures to maintain a clean and safe work environment
  • Handled cash transactions and utilized POS systems to effectively process customer payments
  • Processing individualized orders
  • Processing customer payments
  • Food preparation
  • Maintaining an orderly, clean and sanitized work environment
  • Wiped down tables and equipment, swept and refilled stock
  • Interacted pleasantly with guests to deliver quality customer service
  • Entered orders into computer system to send order details to kitchen, mentioning customer's special requests and food allergies in person

Crew Member

Banzai Bowls
Laguna Beach, CA
05.2012 - 09.2014
  • Processing individualized orders.
  • Processing customer payments.
  • Food preparation.
  • Maintaining an orderly, clean, and sanitized work environment.
  • Wiped down tables and equipment, swept, and relled stock.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Entered orders into the computer system to send order details to the kitchen, mentioning the customer's special requests and food allergies in person.

Education

ENVIRONMENTAL SCIENCE -

Irvine Valley College
Irvine, CA
01-2023

HIGH SCHOOL DIPLOMA -

Laguna Beach High School
Laguna Beach, CA
06.2017

Skills

  • Dependable Professional
  • Payment Processing
  • Customer service
  • Effective Communication
  • In-Depth Product Knowledge
  • Effective Team Collaboration
  • Adaptability
  • Detail-Oriented Organization
  • Verbal and written communication
  • Online scheduling
  • Multitasking and organization
  • Attention to detail
  • Transcription services

Languages

Spanish, Intermediate

Certification

Certification of Achievement (01 - 18 - 2025)

For successful completion of the 120 hour Virtual Assistant Certification course. This course signifies that the student is fully competent in each of the skills required to be a professional Virtual Assistant.

High School Bilingual Certification (2017)

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

Remote

Important To Me

Work-life balanceWork from home optionPaid sick leave

Timeline

Sales Associate

Victoria's Secret
11.2023 - Current

Personal Shopper

Instacart
07.2021 - 11.2023

Team Member

Dog Ranch Bed & Biscuit
07.2018 - 05.2019

Seasonal Associate

Victoria's Secret
11.2017 - 01.2018

Crew Member

Boba Me Baby
01.2016 - 05.2017

Crew Member

Banzai Bowls
05.2012 - 09.2014

ENVIRONMENTAL SCIENCE -

Irvine Valley College

HIGH SCHOOL DIPLOMA -

Laguna Beach High School

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