Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
SalesAssociate
Lily McKinney

Lily McKinney

Laguna Hills,CA

Summary

I have excellent service and communication skills and am focused on building customer loyalty with a relationship-oriented approach. I am a motivated Sales Associate with strong communication skills and a passion for building relationships with clients. I also retain a lengthy background in hospitality.

I am a professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. I excel in critical thinking, problem-solving, and adaptability.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Personal Assistant

PRIVATE
06.2025 - Current
  • I monitor office supplies and inventory, placing orders as necessary to maintain operational efficiency.
  • Prepare agendas, ensuring all action items are documented and followed up on.
  • I assist with household management, scheduling, and communication tasks.
  • Document procedures and best practices for technology support, contributing to a knowledge base for future reference.
  • Offer hands-on guidance with technology, including smartphone use, email, and online services.
  • Improve client’s comfort and independence through instruction and organization.
  • Provide compassionate assistance with

daily routines and technology use.

  • Handle errands, scheduling, and digital communication to simplify everyday life.
  • Assists with activities such as estate sales.

Sales Associate

Victoria's Secret
11.2023 - Current
  • Demonstrates outstanding communication and interpersonal skills while assisting customers with product selection and purchases
  • Collaborates with team members to create visually appealing product displays that drive customer engagement and sales
  • Maintains a clean and organized work environment to enhance the shopping experience for customers
  • Utilizes POS systems to process transactions accurately and efficiently
  • Provides top-notch customer service by actively listening to and addressing customer needs and concerns
  • Participates in regular product knowledge training sessions to stay informed about new merchandise and promotions

Personal Shopper

Instacart
07.2021 - 11.2023
  • Addressed customer needs, responding to specific requests
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly
  • Suggested comparable products to replace out-of-stock items
  • Listened to customer needs to identify and recommend best products and services

Team Member

Dog Ranch Bed & Biscuit
07.2018 - 05.2019
  • Dog supervision in yards and in kennels
  • Feeding and medicating overnight dogs paying special attention to individual prescriptions and needs
  • Cleaning and sanitizing kennels, dishes, and yards
  • Receiving and releasing dogs from and to owners while updating the owners' wishes and requirements for their animals
  • Reporting the highlights of each pet's stay and relevant information to owners
  • Transporting dogs to and from veterinarians for appointments

Seasonal Associate

Victoria's Secret
11.2017 - 01.2018
  • Working as part of a team of demonstrators accommodating crowds during the holiday season
  • Operating cash register
  • Hospitality: greeting and welcoming customers to the store
  • Maintaining a clean and orderly work environment

Crew Member

Boba Me Baby
01.2016 - 05.2017
  • Prepared food items according to company standards and customer preferences
  • Followed all safety and sanitation procedures to maintain a clean and safe work environment
  • Handled cash transactions and utilized POS systems to effectively process customer payments
  • Processing individualized orders
  • Processing customer payments
  • Food preparation
  • Maintaining an orderly, clean and sanitized work environment
  • Wiped down tables and equipment, swept and refilled stock
  • Interacted pleasantly with guests to deliver quality customer service
  • Entered orders into computer system to send order details to kitchen, mentioning customer's special requests and food allergies in person

Crew Member

Banzai Bowls
05.2012 - 09.2014
  • Processing individualized orders.
  • Processing customer payments.
  • Food preparation.
  • Maintaining an orderly, clean, and sanitized work environment.
  • Wiped down tables and equipment, swept, and relled stock.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Entered orders into the computer system to send order details to the kitchen, mentioning the customer's special requests and food allergies in person.

Education

ENVIRONMENTAL SCIENCE -

Irvine Valley College
Irvine, CA
01-2023

HIGH SCHOOL DIPLOMA -

Laguna Beach High School
Laguna Beach, CA
06.2017

Skills

  • Dependable Professional
  • Payment Processing
  • Customer service
  • Effective Communication
  • In-Depth Product Knowledge
  • Effective Team Collaboration
  • Adaptability
  • Detail-Oriented Organization
  • Verbal and written communication
  • Online scheduling
  • Multitasking and organization
  • Attention to detail
  • Transcription services

Certification

Certification of Achievement (01 - 18 - 2025)

For successful completion of the 120 hour Virtual Assistant Certification course. This course signifies that the student is fully competent in each of the skills required to be a professional Virtual Assistant.

High School Bilingual Certification (2017)

Languages

Spanish
Professional Working

Timeline

Personal Assistant

PRIVATE
06.2025 - Current

Sales Associate

Victoria's Secret
11.2023 - Current

Personal Shopper

Instacart
07.2021 - 11.2023

Team Member

Dog Ranch Bed & Biscuit
07.2018 - 05.2019

Seasonal Associate

Victoria's Secret
11.2017 - 01.2018

Crew Member

Boba Me Baby
01.2016 - 05.2017

Crew Member

Banzai Bowls
05.2012 - 09.2014

ENVIRONMENTAL SCIENCE -

Irvine Valley College

HIGH SCHOOL DIPLOMA -

Laguna Beach High School