Lily Miles
Los Angeles,California
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, and understanding customer desires to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Clear Voice Solutions
2021.03 - 2024.03
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
Hostess
Steelhead Brewing Company
2019.01 - 2021.02
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Dog Boarder
Rover
2018.03 - 2018.12
- Provided exceptional customer service through prompt response to inquiries and addressing any concerns or questions from clients promptly.
- Enhanced customer satisfaction by providing personalized care and attention to each dog I boarded.
- Increased repeat business through consistent delivery of excellent service and client communication.
- Managed check-ins and check-outs efficiently, ensuring accurate record-keeping and client satisfaction.
Education
No Degree - Psychology
Los Angeles City College
Los Angeles, CA12.2025
Skills
- Data Collection
- Paperwork Processing
- Complaint resolution
- Report Generation
- Professional telephone demeanor
- Conflict Resolution
- Call center experience
- Reading Comprehension
Timeline
Customer Service Representative
Clear Voice Solutions
2021.03 - 2024.03
Hostess
Steelhead Brewing Company
2019.01 - 2021.02
Dog Boarder
Rover
2018.03 - 2018.12
No Degree - Psychology
Los Angeles City College
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