Summary
Overview
Work History
Education
Skills
Timeline
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Lily Milholm

Brooklyn,NY

Summary


Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Server

Manhatta
05.2024 - Current


  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Adept with Toast POS.


Server

EJ's Luncheonette
10.2022 - 01.2024
  • Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences

Busser, Server

The Golden Bear
04.2014 - 07.2021
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts
  • Provided exceptional customer service by anticipating guest needs and promptly addressing any concerns or issues
  • Contributed to team success through effective communication and collaboration with coworkers and management

Host, Busser, Server

East Side Eatery
08.2017 - 06.2019
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival
  • Served food and beverages promptly with focused attention to customer needs
  • Cultivated warm relationships with regular customers.

Education

Writing Program -

Columbia School of General Studies
New York, NY
12.2024

Associate of Science -

Cabrillo College
Santa Cruz, CA
05.2021

Humanities and International Studies Program (HISP) -

C.K. McClatchy High School
Sacramento, CA
01.2016

Skills

  • Strong Work Ethic
  • Intent on making genuine connections with guests
  • Prioritize relationships with coworkers
  • Trained to maintain upscale dining standards

Timeline

Server

Manhatta
05.2024 - Current

Server

EJ's Luncheonette
10.2022 - 01.2024

Host, Busser, Server

East Side Eatery
08.2017 - 06.2019

Busser, Server

The Golden Bear
04.2014 - 07.2021

Associate of Science -

Cabrillo College

Humanities and International Studies Program (HISP) -

C.K. McClatchy High School

Writing Program -

Columbia School of General Studies

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Lily Milholm