Lily Morgan
Villa Park,IL
Summary
Strong leader and problem-solver bringing top-notch skills in oral and written communication. Excels in collaboration with others by maintaining a positive demeanor and utilizing exceptional interpersonal skills to positively impact company success.
Overview
2
2
years of professional experience
Work History
Front Desk Customer Service Representative
Oak Brook Park District Tennis Center
2023.07 - Current
- Greeted and verified members and guests upon entry to optimize security.
- Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes in order to properly answer questions and concerns in person and over the phone.
Disney College Program Intern
Walt Disney Company
2022.07 - 2023.01
- Multitasked and demonstrated the ability to work well under pressure in a fast-paced, high-volume work environment
- Maintained various food stands whilst balancing a number of tasks including serving guests, taking payments, and keeping stock of inventory
- Displayed the “Five Keys” of the Walt Disney Company: Safety, Courtesy, Show, Efficiency, and Inclusion.
- Gained invaluable experience in customer service, delivering daily guest service at a Fortune 100 company.
Sales Associate/Store Operations Assistant
Follett Campus Bookstore
2021.08 - 2022.01
- Welcomed customers into the store with a warm and professional demeanor
- Assisted customers with locating books and other supplies
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Processed customer orders and invoices to support timely fulfillment and delivery.
- Answered phones and assisted customers with various service-related matters
- Kept bookstore properly organized and arranged, including setting up displays
- Closed store each night.
Cashier/Ice Cream Server
Original Rainbow Cone
2021.04 - 2021.08
- Greeted incoming customers and provided reliable, friendly customer service
- Helped customers complete purchases and join reward programs
- Answered questions about store policies and addressed customer concerns
- Maintained menu knowledge to provide recommendations and answers to customer questions
- Processed sales transactions for cash, debit, and credit purchases
- Kept drawer balanced by accurately processing cash, credit, and debit payments
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Bachelor of Arts - Communications
Elmhurst University
Elmhurst, IL05.2025
Associate of Arts - Communications
College of DuPage
Glen Ellyn, IL05.2023
High School Diploma -
Willowbrook High School
Villa Park, IL05.2021
Skills
- Internal and External Communications
- Social Media Platforms
- Microsoft Office
- Public and Media Relations
- Event Coordination
- Community Engagement
- Public Speaking
- Volunteer Management
- Organizational Leadership
Timeline
Front Desk Customer Service Representative
Oak Brook Park District Tennis Center
2023.07 - Current
Disney College Program Intern
Walt Disney Company
2022.07 - 2023.01
Sales Associate/Store Operations Assistant
Follett Campus Bookstore
2021.08 - 2022.01
Cashier/Ice Cream Server
Original Rainbow Cone
2021.04 - 2021.08
Bachelor of Arts - Communications
Elmhurst University
Associate of Arts - Communications
College of DuPage
High School Diploma -
Willowbrook High School
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