Lily Morgan
Villa Park,IL
Summary
Strong leader and problem-solver bringing top-notch skills in oral and written communication. Excels in collaboration with others by maintaining a positive demeanor and utilizing exceptional interpersonal skills to positively impact company success.
Overview
2
2
years of professional experience
Work History
Front Desk Customer Service Representative
Oak Brook Park District Tennis Center
Oak Brook, IL
07.2023 - Current
- Greeted and verified members and guests upon entry to optimize security.
- Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes in order to properly answer questions and concerns in person and over the phone.
Disney College Program Intern
Walt Disney Company
Orlando, FL
07.2022 - 01.2023
- Multitasked and demonstrated the ability to work well under pressure in a fast-paced, high-volume work environment
- Maintained various food stands whilst balancing a number of tasks including serving guests, taking payments, and keeping stock of inventory
- Displayed the “Five Keys” of the Walt Disney Company: Safety, Courtesy, Show, Efficiency, and Inclusion.
- Gained invaluable experience in customer service, delivering daily guest service at a Fortune 100 company.
Sales Associate/Store Operations Assistant
Follett Campus Bookstore
Glen Ellyn, IL
08.2021 - 01.2022
- Welcomed customers into the store with a warm and professional demeanor
- Assisted customers with locating books and other supplies
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Processed customer orders and invoices to support timely fulfillment and delivery.
- Answered phones and assisted customers with various service-related matters
- Kept bookstore properly organized and arranged, including setting up displays
- Closed store each night.
Cashier/Ice Cream Server
Original Rainbow Cone
Lombard, IL
04.2021 - 08.2021
- Greeted incoming customers and provided reliable, friendly customer service
- Helped customers complete purchases and join reward programs
- Answered questions about store policies and addressed customer concerns
- Maintained menu knowledge to provide recommendations and answers to customer questions
- Processed sales transactions for cash, debit, and credit purchases
- Kept drawer balanced by accurately processing cash, credit, and debit payments
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Bachelor of Arts - Communications
Elmhurst University
Elmhurst, IL05.2025
Associate of Arts - Communications
College of DuPage
Glen Ellyn, IL05.2023
High School Diploma -
Willowbrook High School
Villa Park, IL05.2021
Skills
- Internal and External Communications
- Social Media Platforms
- Microsoft Office
- Public and Media Relations
- Event Coordination
- Community Engagement
- Public Speaking
- Volunteer Management
- Organizational Leadership
Timeline
Front Desk Customer Service Representative
Oak Brook Park District Tennis Center
07.2023 - Current
Disney College Program Intern
Walt Disney Company
07.2022 - 01.2023
Sales Associate/Store Operations Assistant
Follett Campus Bookstore
08.2021 - 01.2022
Cashier/Ice Cream Server
Original Rainbow Cone
04.2021 - 08.2021
Bachelor of Arts - Communications
Elmhurst University
Associate of Arts - Communications
College of DuPage
High School Diploma -
Willowbrook High School